So, they cut half the Arsenal-Man United match off on Sunday. I politely asked for a refund and here's the response I got: Response: Dear Customer, We apologize that the event was not televised as it should have been. We have been notified that this occured and are unfortunatly unable to directly refund the purchase per our agreement with the soccer league. We have mailed you 6 free movie passes ($3.95 value each) to compensate you for the order price of the event. Please reply if we can be of further assistance. Thank you, Online Support Team Time Warner Cable - Raleigh