I emailed Don Garber and sent copies of that email to Time Warner and IN-Demand (after sending a letter to Time Warner 2 days ago and a previous email to IN-Demand). Here's my original email and In-Demand's response: Mr. Garber, IN-Demand has truly "screwed" loyal MLS fans who ordered the MLS shoot-out package. I ordered the MLS shoot-out package via Time Warner cable in my area and have enjoyed the 4-5 games each weekend - it's become a family event. My family also regularly travels to Columbus Crew games as we live about an hour away from the stadium. However, when the MLS shoot-out package was being promoted (and it even says so on your website) - it says "full MLS coverage regardless of originating network). NOW all of a sudden, since college football started, we only received 1 game on the shootout package out of the 3 games that were played on 8/31/02; we are not getting ANY games this weekend (9/7/02); and there are only 4 games throughout the whole of September advertised on the in-demand website. And worst of all, NO SCHEDULED PLAY-OFFS AT ALL!!! What is going on??? MLS shoot-out package was not advertised as 75% of the season and then you don't get to see the most exciting part of the year. We paid for MLS games and now college football is taking over all the channels previously designated for MLS. I don't know what kind of deal this is and who's fault it is...but Time Warner never responds to letters sent in with complaints and In-demand has failed to respond to any emails sent. My family loves soccer, we're even talking about season tickets next year, but if we can't get coverage ON A CHANNEL WE PAID FOR, then what is the point? It's like watching a television series or a movie and not getting to see the end. Why watch in the first place if you are only going to be frustrated?? And I'm not the only one...check out bigsoccer.com to see threads written by fans refusing to purchase this channel again, upset over lack of service, and furious over lies told when the channel was advertised on your commercials. I hope to receive a reply from MLS, but I won't hold my breath as both Time Warner and In-demand saw fit to take my money, not deliver the service promised, and not reply to my complaints or request for a partial refund. here's their reply: Last weekend, iN DEMAND was required to make changes in the MLS Shootout package due to broadcast transmission issues. In light of these technical issues, iN DEMAND has been working to find a solution so it can continue to provide MLS games to its customers. As a result, in order to ensure that we continue to broadcast as complete an MLS schedule as possible, iN DEMAND will be exhibiting a number of MLS games on a tape-delayed basis. Please check our schedule at www.indemand.com for the MLS Shootout package schedule and for more details. I hope everyone else out there is lighting up firstname.lastname@example.org and writing to Don Garber via the mlsnet.com website to get something done about this!