US Soccer Supporters Club Frustrations

Discussion in 'USA Men: Fans & Travel' started by RoleModel83, Mar 1, 2013.

  1. RoleModel83

    RoleModel83 Member

    Jul 27, 2003
    Columbus, OH
    Nat'l Team:
    United States
    Has anyone received their 2013 membership packet yet? I received an email back around the start of year indicating packets would be mailed soon, and it would include some special Centennial gifts. But, nothing has arrived yet. I've sent multiple emails to USSSC asking for an update, but no response.

    Also, had problems in 2011 with my email address mysteriously dropping off their contact list. Had to go through the same frustrating overdrawn cycle of reaching out to them before I finally got it fixed. For $50 per year, you'd think they'd provide a little bit better customer service.
     
    Real Corona repped this.
  2. aimorris

    aimorris Member

    May 2, 2007
    Orlando, FL
    Club:
    Orlando City SC
    Nat'l Team:
    United States
    I've complained about this before, mostly in the Azteca thread but I joined on January 3rd. Haven't received a single e-mail other than the initial order confirmation e-mail from Eventbrite.

    I've e-mailed over and over, complained to their official twitter, and finally got through with somebody in their annoying phone tree. Talked to somebody (probably 3 weeks ago) that said they just got the shipment of scarves in and were going to start mailing out 2013 packets soon and nobody has received anything yet, as best I can tell. He also told me my e-mail was on the official mailing list and I should be getting e-mails (I'm not).

    I only joined to make sure I had the best shot at Azteca tickets but even that was a waste as the link was posted publicly and anybody could order them.
     
  3. Real Corona

    Real Corona Moderator
    Staff Member

    Jan 19, 2008
    Colorado
    Club:
    FC Metalist Kharkiv
    Nat'l Team:
    United States
    Us soccer has been a mess this year behind the scenes. Glad to hear I'm not the only one.
     
  4. Eddie Stiel

    Eddie Stiel Member

    Sep 27, 2011
    Club:
    San Jose Earthquakes
    I haven't received my 2013 membership packet yet. I vaguely remember that they send it out in March or April.
     
  5. wixson7

    wixson7 Member+

    May 12, 2009
    boulder
    i just received a Hex packet yesterday, coincidentally. It was a black scarf (sorta cool looking) and a membership card, and a black letter showing the Hex schedule.

    My suggestion is to dramatically reduce your expectations of what USSC is and can do. That will help manage your frustration (a life lesson of sorts.).

    I'm only a member to get WC tix, no other reason.
     
  6. lougaetjens

    lougaetjens New Member

    Feb 22, 2013
    Austin, Texas
    Club:
    Los Angeles Galaxy
    I agree with everything you wrote. I wish I could get my money back from both the USSF and The Outlaws. Both charge you for memberships that don't mean crap. Yeah, you'll get a stupid scarf, but their ticket selling process is a joke and they post everything for free on Facebook, defeating the purpose of a membership. No wonder soccer has a hard time taking off in this country....

    I've emailed, tweeted, facebooked both and they suck at responding promptly.
     
  7. aimorris

    aimorris Member

    May 2, 2007
    Orlando, FL
    Club:
    Orlando City SC
    Nat'l Team:
    United States
    Got mine yesterday too. I still wish they'd figure out how to add me to the mailing list though.
     
  8. keem-o-sabi

    keem-o-sabi Member

    Sep 7, 2005
    Toronto
    Club:
    Liverpool FC
    Nat'l Team:
    United States
    they are more worried about getting the women's league up and running than taking care of the fanbase that has made them IMO
     
  9. roadkit

    roadkit Greetings from the Fringe of Obscurity

    Jul 2, 2003
    Fornax Cluster
    Nat'l Team:
    United States
    I received my packet a few weeks ago, and as mentioned already, it contained a black scarf.

    What the ******** are they thinking? A black scarf? I'm supporting the USMNT and I get a black scarf? Nary a thread of red, white or blue. Black.

    As in: Wear this in mourning when we fail to qualify for 2014. I can think of no other use for this piece of crap.
     
  10. West Coast

    West Coast Member

    Feb 4, 2006
    California
    Club:
    San Jose Earthquakes
    Nat'l Team:
    United States
    I joined last May. I received a black scarf, and then a few weeks later I got a second black scarf.
     
    soccersubjectively repped this.
  11. soccersubjectively

    soccersubjectively BigSoccer Supporter

    Jan 17, 2012
    Dallas
    Nat'l Team:
    United States
    Lucky.
     
  12. Scorpions Unofficial Army

    Mar 14, 2013
    San Antonio
    Club:
    San Antonio Scorpions FC
    Nat'l Team:
    United States
    This thread hurts my heart and reminds me why I only join local supporter groups :-(
     
  13. CBlake

    CBlake Member

    May 20, 2007
    North of somewhere
    Club:
    Toronto FC
    Nat'l Team:
    United States
    AO for me all the way.
     
  14. Semblance17

    Semblance17 Member+

    Apr 27, 2013
    Lighthouse Point, FL
    Nat'l Team:
    United States
    I joined the USSSC in mid-January [mainly to get priority access to a USWNT public training in Jacksonville] and received my scarf and membership card back in early March. Does anyone know when the national team yearbook is supposed to arrive?
     
    West Coast repped this.
  15. amagana17

    amagana17 New Member

    Aug 15, 2013
    Club:
    Manchester United FC
    You guys should try emailing them one more time. They've gotten better at responding right away. We had problems with not getting our membership kit and they sent one out right away.
     
  16. wixson7

    wixson7 Member+

    May 12, 2009
    boulder
    Fyi- about 6 months ago i stopped receiving all emails from USSC. Come to find out they have a known issues with comcast.net emails getting blocked. They sent me this, hope it helps.

    - From the Comcast Overview page click on 'Users & Preferences'
    - Click on 'Email Settings'
    - Turn on 'Email Safe List' by selecting 'On'
    - Click 'Edit' to add the following address:
    usssc@email.ussoccer.com
    - Click 'Save'
     
  17. Semblance17

    Semblance17 Member+

    Apr 27, 2013
    Lighthouse Point, FL
    Nat'l Team:
    United States
    Apparently this new online portal the USSSC is using somehow caused my membership to suddenly expire over a month before its actual expiration date.
     
  18. soccerslut69

    soccerslut69 Member

    Apr 1, 2006
    Anybody having difficulty with registering US Soccer Supporters club members as guests on the PMA platform for world cup tickets?

    Every time I put my 3 guests' info in the "add a guest" section, it states that the "Fan Club Number is Invalid". They registered with US Soccer about a week ago. Any chance USSoccer has failed to give the numbers to FIFA?

    I'm starting to sweat this a bit. Any help/advice would be greatly appreciated. Thanks.
     
  19. wixson7

    wixson7 Member+

    May 12, 2009
    boulder
    Same issue, and you have to have each guests membership # and spelling exactly as they registered, Thatll fix it.
     
  20. Petworth Posse

    Feb 24, 2009
    Club:
    DC United
    I signed up a month ago, paid $55 for me and also signed up my wife, have received nothing (not even a black scarf). I would like to know if there's a way to see my Brazil ticket application through USSoccer portal, not just the parallel one I set up directly through FIFA which does not show the tickets I requested for Brazil through USSoccer's FIFA portal. This is a train wreck. Surprised no one from US Soccer tries to come on BS and clear this stuff up.
     
  21. donovan2dempsey

    Apr 15, 2010
    Club:
    FC Bayern München
    PMA draw is apparently happening this week, so I wouldn't get too worked up about tickets just yet.
     
    wixson7 repped this.
  22. Semblance17

    Semblance17 Member+

    Apr 27, 2013
    Lighthouse Point, FL
    Nat'l Team:
    United States
    Has anyone received his or her 2014 Supporters Club membership package yet? It was about this time last year that I received my 2013 scarf and membership card.
     
  23. Crooked

    Crooked Member+

    May 1, 2005
    London
    Club:
    New England Revolution
    Nat'l Team:
    United States
    Nope.
     
  24. Semblance17

    Semblance17 Member+

    Apr 27, 2013
    Lighthouse Point, FL
    Nat'l Team:
    United States
    Well at least I know it's not just me. The least U.S. Soccer could do is tease us with a picture of the supporters club scarf like they did last year.

    scarf.jpg
     
  25. Real Corona

    Real Corona Moderator
    Staff Member

    Jan 19, 2008
    Colorado
    Club:
    FC Metalist Kharkiv
    Nat'l Team:
    United States
    So has anybody tried to use their supporters number to get a 10% discount at the store recently?
     

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