I got you beat. My letter was from Brendan Manahan, who has been my rep all along. Thus "Hey, its nice to meet you" and "can't wait to meet you" is incredibly insulting. Obviously he was promoted/moved/reassigned and fine, but they really could come up with another cookie cutter formulaic email that doesnt imply that they don't know who you are. With no games going on, they have all the time in the world and this amateur hour crapola is the best this expensive big time profesional marketing setup can do? Really? I've been very complimentary of a lot of that they do but this is just short of insulting; a guy I've talked to a dozen times and swapped at least that many emails sends me a "Hey nice to meet you" note. Just terrible. I'm considering contacting the team and asking for someone else.
Paul is my go-to-guy now as well. At least we have something in common since he moved from Chicago. Paul, if you are reading this, come on out for a shot of Malort.
My rep also said the same thing. I'm not sure why I should care. (And this is from someone who has been to both teams on the same day numerous times.)
He was reassigned. I got a notice from my new rep regarding my current tickets at the current stadium explaining the new guy was taken over. Later on, I asked about the letter and he said that Brendan had been reassigned. Oh, as far as meeting Bill Archer? He can get to the back of the line. I think @Draghignazzo got as close as anyone ever could via a text message.
Hey, I was there. Just a bit late. And I had the infamous Kinsley Nyce plus Dan Loney AND my oldest son with me. The only person there was Hamburgler, and he was...um...a bit inebriated. Toss another good aaa and I promise to try again with another all star lineup.
Don't be too harsh on the guy. This has been a third tier set up for a quarter century. You should be used to it by now.
Weird, I never got a notice of having a new rep at the current stadium. Unless it was some super generic spam acting title again...
I didn’t either BUT a few weeks ago I got something similar (less visually appealing) while they rolled out the refund options so maybe if you got that then they didn’t bother to send these knew ones? I’m not sure why they reassigned everyone as it looks like my old rep is still a rep?
It seems as though they're merging what had been their two separate accounts/tickets sales teams. Which seems pretty logical now. Presumably, the club felt it needed a full ticket sales team for the last full year in Mapfre, plus a separate team for the new stadium. But the lack of games in Mapfre makes that first team's job irrelevant. Just a guess. Anyway, my new guy is still listed on the Crew website as being on the Mapfre team, not the new stadium team. Whatever. I don't need or want to be best buds with this person. If he's responsive, knows what the hell he's talking about, and is a reasonable good problem solver, then I don't much care who I'm assigned to. That said, Shanee's been with club for 3.5 years. She lived through the Austin shitstorm, stuck with the organization, and came out the other side. My new guy's been with the Crew (and has lived in Columbus) for only 11 months. He'll probably be fine. But I sure as hell hope the organization's "new staff orientation process" includes a deep dive into the existential saga that began in October 2017.
Which seems to be why they had some layoffs--as that was the department impacted (and thus unlikely to have been virus related except that may have speeded up the timeline).
My new rep is Clay Cardenas. My name is Clay Cardenas, and I will be your personal membership consultant for all things New Crew Downtown Stadium. I’m originally from Columbus and I am super excited to help out my hometown team! You may be wondering what comes next -- don’t worry! I can answer any questions you may have. In the coming days you will be receiving a series of emails regarding the next steps in the process to solidify your spot in the new stadium, so please add my email to your address book so you don’t miss anything. Again, it’s great to electronically meet you – I can’t wait to get to know you!
Not to come across as a cantankerous old crank here but the more I read these the stupider they seem. - No actual male person should ever say that he is "super excited" about something. - He's being paid to do a job. Lets ask him how he'd feel about "helping out his hometown team" without drawing a paycheck for doing it. - "Don't worry"? People these days are worried about going broke, losing their job and dying among other things. Worrying about talking to your ass is way down the list. - Why will we be getting "a series of emails"? would be one of my first questions. Why don't you just tell us whats going on instead of this ridiculous drip drip drip of info. - Solidify your spot? Does that mean " buy tickets"? Use plain English - You didn't just "electronically meet me". You sent an email. Under what definition of the word "meet" does that qualify? Somebody at Suddenlink sent me an email today; would you therefore say that we " met"? - "I can't wait to get to know you" is another phrase a man should not say. Of course you can, and in fact you're going to. Someone over there really needs to learn to write business correspondence that does not read like a recruitment letter for a PTA bake sale
I wonder if this came from the new organization they hired to work on sales (and one reason for the (small) layoffs). May I ask my Millenial friends here if this sounds like some things a Millenial might say?
I asked Marissa, who sent me the same "Hey its nice to meet you" email if this meant Shanee' was no longer my STM rep. She said Shanee' is still my STM rep. She went on to explain that all the STM reps are now helping with the new stadium ticket effort and they "divvied up" the accounts randomly for this effort. I believe the some of the layoffs were people who were hired just to sell new stadium tickets.
No, not at all. I'm a damn near 40-year old man and I write business correspondence as such. And given the fact that we all got the same form letter - with a few blanks filled in for flavor - I'd say it was written by a brand manager (or team thereof) with the intent of sounding friendly and approachable and not salesy and, most importantly, not like a form letter. Dear Brand Manager: When you try to not sound like a form letter you just sound more like a form letter.
It all feels like they’re buttering us up before they drop the bomb. I expect quite an increase in ticket prices. Otherwise why dance around the subject?
Given that this season's tickets will partly pay for next year, I'll be in--barring unavailability of seats I can afford. After that? We'll see.