Trouble with iPhone App

Discussion in 'Customer Service' started by StarTime, Nov 4, 2023.

  1. NorthBank

    NorthBank Member+

    Arsenal; NYRB
    United States
    Mar 29, 2006
    Connecticut
    Club:
    Arsenal FC
    Nat'l Team:
    United States
    Hopefully @dark knight can get the admins attention. Your feedback seems to confirm a hunch I had that the fix is on the BigSoccer back-end, and hopefully a relatively simple one.

    It sucks not being able to use Tapatalk for the first time in over a decade.
     
    Boandlkramer and Hobo repped this.
  2. ebbro

    ebbro Member+

    Jun 10, 2005
    I forgot to mention - I have an Android phone, so it's not an Iphone issue.
     
  3. Boandlkramer

    Boandlkramer Member+

    Apr 9, 2009
    Samma Weltmeister!
    Club:
    FC Bayern München
    Nat'l Team:
    Germany
    Yea, this is annoying because all of the forums I frequent are in one place,
     
  4. NorthBank

    NorthBank Member+

    Arsenal; NYRB
    United States
    Mar 29, 2006
    Connecticut
    Club:
    Arsenal FC
    Nat'l Team:
    United States
    Are any of those fora not housed on Bigsoccer or it’s related websites? If so, are those others still operating OK?
     
  5. ebbro

    ebbro Member+

    Jun 10, 2005
    #30 ebbro, Nov 12, 2023
    Last edited: Nov 12, 2023
    Not that you asked me, but all my forums on tapatalk still work. I did have this same problem with the shed end forum early this year, but I just deleted it off the app. Then it happened with another forum (as I mentioned, and which was fixed) and now bigsoccer.

    If bigsoccer is interested in resolving the issue I think they need to open a help ticket with tapatalk. I hope they are, and do.
     
    Boandlkramer and NorthBank repped this.
  6. Boandlkramer

    Boandlkramer Member+

    Apr 9, 2009
    Samma Weltmeister!
    Club:
    FC Bayern München
    Nat'l Team:
    Germany
    I have 3 others I frequent on there without issue
     
  7. Minnman

    Minnman Member+

    Feb 11, 2000
    Columbus, OH, USA
    Club:
    Columbus Crew
    Nat'l Team:
    United States
    Just adding to the pile, but I'm having the same issue accessing BigSoccer on Tapatalk. It all stopped on 11/4 (on by my phone and iPad). Says I need to log-in, but the log-in attempt always fails.

    On the bright side, I'm now getting into work about 45 minutes earlier everyday, since I rely on Tapatalk access to get caught up on BigSoccer stuff over my morning coffee.
     
    NorthBank repped this.
  8. Janet H

    Janet H Administrator

    Jul 30, 2015
    Pacific NW
    Club:
    Seattle
    Hey Folks - As noted in an earlier post, Tapatalk has been disabled. Security concerns have driven this and the decision to disconnect from Tapatalk is made with the security and privacy of our users and data as the top priority.

    I understand the frustrations that come with change, especially when it involves a tool as integral to your daily interactions as the Tapatalk app has been. Please know that we share in your sentiment and are actively seeking out the best possible solutions.
    We appreciate your understanding and patience as we navigate this challenge. In the interim, the forum has a mobile-friendly interface. Navigate to the board with a browser and once logged in you'll find the view works well on mobile.
     
    Hobo, NorthBank and dark knight repped this.
  9. NorthBank

    NorthBank Member+

    Arsenal; NYRB
    United States
    Mar 29, 2006
    Connecticut
    Club:
    Arsenal FC
    Nat'l Team:
    United States
    Thanks for the update Janet. Myself and I suspect others are surviving by using the web GUI on our phones, but it's relatively clunky & painful.

    But on rereading your post I am heartened by language that seems indicate intent on your parts to come up with some sort of amenable solution.

    Also, I think many of us Tapatalk users would be interested to hear more specifics on the security/privacy concerns you've found with TT, if you have the time to share that. I'm wondering if TT is, or has become, inherently untrustworthy as an app, in general.
     
    hardhead repped this.
  10. StarTime

    StarTime Member+

    United States
    Oct 18, 2020
    Thanks for the update. Any word on what’s happened to the BigSoccer mobile app?
     
  11. Mike03

    Mike03 Member

    Jun 7, 2006
    Seattle
    Club:
    Seattle Sounders
    The Bigsoccer web UI regularly stalls the Chrome browser in Android, requiring an app reboot. It's a painful experience coming from Tapatalk.

    Google Pixel 6a
    Android 14 (UP1A.231005.007)
    Chrome 119.0.6045.135
     
  12. NorthBank

    NorthBank Member+

    Arsenal; NYRB
    United States
    Mar 29, 2006
    Connecticut
    Club:
    Arsenal FC
    Nat'l Team:
    United States
    Many of us have been using Tapatalk for years, and it became habitual. But if Bigsoccer has a legitimate reason to block it, then that raises the question: are there other/better free apps we might use as an alternative?

    Any wisdom/experience with that would be much appreciated. Assuming that the admins aren’t poised to reenable Tapatalk.
     
    Hobo repped this.
  13. NorthBank

    NorthBank Member+

    Arsenal; NYRB
    United States
    Mar 29, 2006
    Connecticut
    Club:
    Arsenal FC
    Nat'l Team:
    United States
    dark knight repped this.
  14. NorthBank

    NorthBank Member+

    Arsenal; NYRB
    United States
    Mar 29, 2006
    Connecticut
    Club:
    Arsenal FC
    Nat'l Team:
    United States
    Or, alternatively, does anybody know of a reputable app that could replace Tapatalk, one that’s compatible with the type of BBS software Bigsoccer uses?
     

Share This Page