To start....hopefully this is an acceptable font size! Internally, we've been spending a good amount of time evaluating many of the processes, programs, fan experience, etc., that ultimately define our (the collective "our") club. So, to get the full picture, I'd be interested to hear from you on what you think we should do, or should do better. The rules are simple - don't just tell me what we do "badly," tell me what you'd do to make things different/better. The final output I'm looking for is straightforward - let's have a club in which we all take ownership. Selfishly, I'd love to get to the point where we could get you, our biggest supporters, to trust first, question second. We haven't done anything to earn that yet, I know. But I feel like if we listen, respond when appropriate and viable (and when we have control to do so), and produce results we can get there. Give me your thoughts.....and thanks in advance.