Please post when (if) you ever get your refund

Discussion in 'World Cup 2010: Fans & Travel' started by SoccerMomof2, Jul 24, 2010.

  1. vagabondmd

    vagabondmd Member

    Feb 25, 2005
    If we don't get the promised amount we really should launch a class action lawsuit.
     
  2. whiskerxx

    whiskerxx Member

    May 30, 2006
    Had the email, but as of yet no refund.

    I've emailed FIFA this evening advising that if I dont receive it by next friday I will instigate legal proceedings for its full recovery, plus interest outstanding, plus damages for the distress they are causing and my time in having to escalate it further, plus any legal fees I incur.
    In the UK we have something called the small claims court, which should be sufficient for my action.
    I'm thinking of pursuing the damages element even if they do give me the refund by then. It will only cost me £30 to claim up to £300. Hopefully they would either settle, or feel compelled to send some legal representative which would cost them, one way or the other. If I lose, I only lose £30, but may still have the satisfaction of knowing they have been inconvenienced.
     
  3. vagabondmd

    vagabondmd Member

    Feb 25, 2005
    good idea. I actually do know of a few lawyers in South Africa they actually happen to specialize in class action lawsuits. I didn't realize how much of a farce FIFA was... totally lost respect for the organization now. i am actually beginning to wonder if the games in themselves are in fact fixed to some degree.
     
  4. Jimbo

    Jimbo Member

    Dec 17, 1999
    Washington, DC
    One refund for one of my three resales showed up today, finally. Posted today with a transaction date of 8/17/10. Two more to go.
     
  5. triplesevn

    triplesevn New Member

    Jun 27, 2003
    USA
    Club:
    Manchester United FC
    Nat'l Team:
    United States
    It was not guaranteed that all of the tickets in a TST would sell. FIFA, the smart people they are, sold our TST individually according to the person I spoke with in Zurich. My info has said since May that ALL my tickets sold, just shy of $2500 worth.

    I got the 2nd FIFA email yesterday and it said not only are they taking their fees, which I accounted for, but we will see less than calculated because of Currency Exchange rates. I'm only getting 1940 back. A loss of 460 US dollars! And as I mentioned earlier, we are losing money in lost interest from our own banks or if you charged them, your accruing interest on your card for an item you returned.

    Double Penalty for pulling out of the WC for whatever your reason was. Such BS... Still nothing in my account as of 8/20, 8pm.
     
  6. vagabondmd

    vagabondmd Member

    Feb 25, 2005
    the funny thing is IT CLEARLY SHOWED that all my TST tickets sold and that I was due a refund of 920USD. Now that entire portion of the website somehow disappeared and vanished and is only showing the "please email our useless email account so we can ignore you OR call our long distance euro line so you can waste more money" options.

    you know i've actually been to every world cup since 1994 and even went to a few U20 events... With this shlt experience I think I am done with going to any FIFA games now.
     
  7. Timanfaya

    Timanfaya Member+

    May 31, 2005
    Southampton
    Absolutely right, BUT you were supposed to be able to reclaim any unsold tickets in the run-up to the match. By marking the whole TST as sold, there was no way for people to even know that some of the tickets were unsold, let alone reclaim them.

    Also, why were'nt they sold? Tickets to the final, ffs? People were checking the FIFA website non-stop on the offchance of any tickets being available.
     
  8. triplesevn

    triplesevn New Member

    Jun 27, 2003
    USA
    Club:
    Manchester United FC
    Nat'l Team:
    United States
    UPDATE: My refund showed up this morning. I miscalculated. FIFA only took $260 from me rather than the $460 I had thought.

    Oh, I agree, but this is what the rep from FIFA told me when I called. Again, my tickets all sold. I had 10 Cat 1, TST-5 for France.

    I too have been to every WC since 94 and my only problems I've run into where in 02 and 06. My friend and I paid for Cat 1 tkts but our seating was more like a Cat 4. Very upset but nothing we could do. I also do not like their new system of getting your actual tkt. It's all BS with FIFA. We are stuck between a Rock and a Hard Place! Either GO or you Don't.
     
  9. vagabondmd

    vagabondmd Member

    Feb 25, 2005
    so after calling and threatening them i finally got a 300 refund. Funny 300 USD is what it's supposed to be but I got 300 Canadian dollars only. I am actually due 920 total as it showed on the website before. FIFA are garbage.
     
  10. BUDOKAN

    BUDOKAN Member

    May 31, 2006
    Tokyo
    Club:
    Yokohama F Marinos
    Nat'l Team:
    Japan
    Is there someone who reselled TST and got an e-mail that shows less number of sold tickets and the value than you expected and alreday got refund to your credit card account?


    In another message board in Japanese, there are some persons who got an e-mail with less value but there is are no one got refund in them.
    It seems someone who got refund to his credit card are sent correct value e-mail.
     
  11. samconnie

    samconnie Member

    Feb 22, 2006
    toronto
    Club:
    AS Roma

    I am in the same boat, refunded only $640 out of $1056
    Luckily i have a printed out a copy of the captured screen, i am contacting FIFA in Zurich tomorrow
     
  12. supaeagles

    supaeagles Member

    Feb 20, 2010
    Club:
    Chelsea FC
    whats the number you are calling to reach fifa in zurich ?
     
  13. TheTreasurer

    TheTreasurer Member

    Nov 6, 2005
    Perth, Australia
    Just got my email.

    MY TST7 sold without and refunded minus a Semi Final ticket. IF I had known this was going to happen I probably would of resold it myself in South Africa.
     
  14. samconnie

    samconnie Member

    Feb 22, 2006
    toronto
    Club:
    AS Roma
    i will look for the number later this afternoon, is anyone a lawyer on this site.
    amazing what Fifa can do to rip us off!!
     
  15. Jimbo

    Jimbo Member

    Dec 17, 1999
    Washington, DC
    Here's the contact information from what's left of the ticket resale portal.

    The 2010 FIFA World Cup™ Ticketing Centre is currently processing refunds for those customers whose Tickets were successfully resold via the Ticket Transfer Platform. You will receive a communication confirming the status of the Tickets that you have returned for resale. For assistance please contact enquiries@2010fwctc.com, or +41 (0) 44 583 2010
    Sincerely,
    FIFA World Cup™ Ticketing Centre
     
  16. bravo340

    bravo340 Member

    Dec 2, 2005
    Las Vegas, NV
    Club:
    Club León
    Nat'l Team:
    Mexico
    They finally refunded me the $2320. They also refunded $69.50 for an "international purchase trans fee".
     
  17. Timanfaya

    Timanfaya Member+

    May 31, 2005
    Southampton
    I trust you have contacted them to demand the other $240 (at least)?
     
  18. Jimbo

    Jimbo Member

    Dec 17, 1999
    Washington, DC
    I called FIFA about my refunds and ended up talking to two different people because the PMA refunds and sales via the FIFA web site are handled by different people. Incidentally, once we started talking the first contact person immediately thought I was calling about TST tickets (must be a lot of calls on that) but I explained that I had e-mails confirming that the single game tickets had been resold. When she looked up my confirmation numbers (from the FIFA e-mails) she said they had tried unsuccessfully to pay the refunds on August 13th. Because my wife's purse was stolen I had given a new credit card number to FIFA and used that card to pick up the tickets in South Africa. However, FIFA has not updated the credit card numbers in their refund data base. They're still using the original credit card numbers which ostensibly explains why my refunds had not been made. Why they made one of the refunds and not the other two remains a mystery cloaked in FIFA BS. Anyway, I gave them the new credit card number and they said the refund would be probably be made tomorrow. So if you haven't been paid, call FIFA at +41 445832010.
     
  19. gameson

    gameson Member

    May 5, 2006
    Club:
    AC Milan
    Nat'l Team:
    Italy
    I sold 2 matches, 1 match has 2 tickets each. So far I have receive 1 match refund, so 2 tickets. Still waiting for another refund for the other match. Got the refund on 8/19
     
  20. Lucas12

    Lucas12 Member

    May 6, 2010
    Club:
    Adelaide United
    Has anyone gotten their refund through BANK TRANSFER? I paid for some of my tickets through bank transfer and am just curious how long it might take.

    If so, how long was it between replying to their email requesting your bank details until the money was in? Cheers!
     
  21. Ned10

    Ned10 New Member

    Apr 23, 2010
    Club:
    Jersey SB.
    I successfully sold 2 TST 7 tickets and have only been refunded $4046 of the $5456 I was due - I have emailed FIFA and expect them to say they haven't sold all tickets. I will demand a full refund - Has anyone had any luck getting a full refund after only getting a part refund?
     
  22. GB1204

    GB1204 Member

    Apr 22, 2009
    Club:
    FC Barcelona
    I sent an email last Friday but got no answer yet.
    I'm going to call later today.
    So far, I got only 940 out of 5436 for the 2 TST7 I sold.
     
  23. VAMOS MEXICO

    VAMOS MEXICO New Member

    Apr 21, 2006
    San Diego, CA
    Club:
    Club Tijuana
    Nat'l Team:
    Mexico
    I received a refund to my cc of $4440 for a TST5.(4 tix)

    I paid originally $5850 to fifa. (Included TST fee + Opening match fee ($295 each).

    I just sent an e-mail to fifa to tell me why they deducted more than $1400 to my refund.:mad:
     
  24. abcde123

    abcde123 New Member

    Feb 6, 2010
    Got the 2nd email last Thursday.
    It's been a week and I still have not got my money.
    Going to email them now...
    Never gonna deal with FIFA again
     
  25. PelePele1010

    PelePele1010 New Member

    Apr 20, 2010
    Club:
    FC Barcelona
    Nat'l Team:
    Brazil

    Same here. I don't know how they made one refund but the other one is pending for over a week. I think they are doing it based on the phase the ticket was bought in. So refund first phase first and after all those are done they move to the second phase....
     

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