As many know I attended the meeting today and will try and give some information on some of the things I raised and things that were discussed. Emirates Stadium 11am 22nd September 2007 1) Membership packs/Contact with club/Customer Service I raised the point near the beginning of the meeting regarding the lack of customer service that Arsenal have given their members, especially their oversea's members. I specifically mentioned names and address's of all those who had contacted me previously to say they had not received their membership packs. Keith Edelman answered my question with the following: He went on to talk how there will be new technology to make sure all e-mails will be tracked so they do not lose any. With regards to the actual Membership packs, Sue Campbell who is the Travel and Supporters Manager asked for all the names which I had printed out and I received an e-mail later telling me all packs had been packaged already to those people and you will receive them in the next two weeks. The simple answer of what had happened before is that when they downloaded the postage labels onto the packs, it didn not include any Countries. This led to very few packs being posted outside the UK. This has now been resolved and I have been asked to keep them up to date with anyone not receiving packs in the future. 2) Ticket Buyback scheme. This will go live on Thursday next week. It will be ready for the Bolton game. This means a season ticket holder can sell their ticket to the club who will sell it to Red Members. It will be through the internet booking office and will cost season ticket holders 10%. 3) Clock End Clock It was bought up again how we should have the Clock at the stadium. mr Edelman replied that it would not look good aesthetically at The Emirates and therefore in the near future it would not be displayed at the stadium. It could not be on one of the levels for safety reasons. 4) Takeover/Finances This was the bit it seemed most people were waiting for and eager to talk about. It mut be noted that today is a Jewish holiday and yet Danny Fitzman made himself available for the meeting which was appreciated by all attendee's. I have some quotes and I will add notes under each one: He added that the have held talks with Kroenke regarding what he has to offer the club and then said Mr Edelman said I then asked the following question to Danny: "As we know the board have an agreement in place not to dispose of any shares before April 2008. At that point we could well be in the midst of an important part of the season where it is important not to have outside interruptions affecting the squad, not to mention the media interest will heighten the nearer to the date we come. Will the board be announcing a timetable of their intentions to either extend this agreement or alter it in a timely manner so as to cause least disruption to the Squad?" He was then asked a question on the tax issue which I have gone over on this board before. His answer and really I think he would know the answer not anyone else was: The next few questions came regarding finance: Mr Edelman said that we are in an extremely strong financial position. We certainly do not need outside investment and the debt that we have is at a very low interest rate. He told us we have 210M GBP at 5.14% and 60M GBP at 5.6% which is over 25 years. He said that it is one of the best loans there is and that it is nothing like Manchester United who had to pay 80M GBP in interest to service their debt and have done that through ticket price increases. The figures will be released on Monday and will show Arsenal are in a supurb position. When asked about Arsene Wenger and David Dein the answer was from Danny Ftzman Danny then told us a quote from Arsene from the meeting last week. This was "Can we say we are poor because that perception helps me when buying players" 5) Ticket Prices 6) Setanta in the USA As this is a new venture it really depends on whether the US broadcasters pick this up. There is no news as of yet about this, but when there is we will certainly let you know. 7) Scarves on Champions League nights The club has said they recognise this has created a good atmousphere and has gone down well. Therefore on home CL nights the Red and White scarfs will be available in club shops for 5GBP so as to keep on creating this atmousphere. The meeting then ended with drinks and sandwhiches.