I know that I could just call, but I was curious if the new front office was paying any attention. Before the shakeup, I got a bill for the remainder of my two season tickets for next year. I wanted to confirm that the amount was right, since this year's payment included two tickets for one match that didn't happen. I sent an e-mail over a week ago to the e-mail address on the Rapids website. Just now, as I write this, I see that the e-mail address for tickets has now been deleted from the site. Do you think it is inappropriate to expect a response, or did they just delete all their mail and figure that if it's important, I'll call back. It's hard for me to imagine a money making venture that exists online but won't let you contact it about sales. Go Figure!!!!
Sounds about right. If we(New Management) never respond it will just go away and everything will pass GO and we will collect $200. LMFAO. It works for many companies this way, I went through this scenario with AOL.
I imagine things have been hectic with the move and some customer calls/emails will be lost. I'd call their new number and I am sure they will help you out. I sent in my check and it got cashed just fine for the season tix.
Today's the day that I had set up to make a payment on my season tickets ... stay tuned ... I haven't heard a squeak from anyone yet.
Well of course the check got cashed right away, no matter how "hectic" things may get for businesses in transition, it's not often that you see delays in payment processing. Responding to customer service claims, that's another thing. I love that email addresses are no longer ending with "mlsnet.com" or "coloradorapids.com" They're now all "pepsicenter.com" addresses. Because naturally, when you think of the Rapids and soccer, the Can is the first thing that comes to mind. Pardon my being pessimistic here but given the small Rapids-specific staff and the fact that KSE has had months to plan for the transition, I can only grant them a tiny bit of a grace period to get their act together and I don't really buy the "hectic move" excuse. BTW Bonji, you sure are upbeat and optimistic about KSE's handling of the Rapids. If you hadn't been around for so long I'd swear you were a sock puppet.
There was a 10$ credit for my season ticket renewal... and having just talked with the sales staff, apparently they have been worked into a new system, and now are just getting another system, so I'll give them a little slack, however, after x-mas, no holds barred, they're fair game...
I called the new office the last week of November to pay off the remainder of my 2004 season tickets. The gentlemen who picked up the phone was friendly as was the lady who he transferred me to. She was friendly and polite and answered all my questions.
Voiceless!!! My problem is that I have bad laryngitis and sinusitis and can't talk. I know, tough life! That's why I was hoping to do it through e-mail. I will just have to wait. It sounds like they are helpful provided that one could talk.
I'm just an optomistic guy, what can i say. I am also in the process of trying to get a job with the Rapids so if there are any employees on the boards I want to be nice. I'm also sick of your "Greenie old man afraid of change" show.
I was one of the first to embrace, promote and applaud the changeover to KSE, and am still a proponent of the notion that in the long run the Rapids have a chance of having one of the best ownership groups in the league. And I'd certainly love to see a change in management and coaching. But let's be honest here: the front office wasn't weeded because of the desire for change by KSE, it was done for economic purposes, and it was done after people were told in person that they'd be keeping their jobs. Change may be good, but that's plain crap. Had KSE never given that reassurance to the staff I might feel a lot different about the situation. Had KSE phased out these employees over the course of the first 6-12 months (which is the most common business practice, milk them for what they're worth and then fire them) then I doubt I'd have a problem at all. In the meantime, pardon my skepticism over the fact that the majority of the people who worked to develop sales, marketing and community connections are no longer with the team, whether by forced or voluntary actions. I do hope you get a job with the team, because then you'll quickly learn just how little the KSE management knows about dealing with MLS. It's not like there's a manual for this, you know. And oh yeah -- stay off my damn lawn!
I still have yet to hear, in writing or a phone call, from KSE about renewing for season tickets in 2004. I could also call but I do want to wait to see how long they will wait or figure out that they haven't contacted me. I'll still get the tickets but it would be nice to hear from them since I've been a season ticket holder for two years now, instead of me instigating the transaction.
I'm in the same boat. No contact yet ... I can't even remember how long I've been a season ticket holder. Maybe five years? Before I'd go to every game ... just never did the season ticket thing. I'm sort of surprised nobody has contacted me to say "I'm billy bob and I'm your new Rep ... any questions?"
It's just like Cheech and Chong's Up In Smoke says, "They keep on knockin' but they can't come in." I can picture all the KSE staff sitting in The Can singing this and enjoying all the dissatisfied Rapids fans. It is all a big conspiracy because the pepsi center employees like The Colorado Mamouth more than the Rapids!
No contact I received a renewal notice for my season tickets which was for 2 adults and 2 kids (free). We had 2 adults and 2 youth this past season so was planning to call and correct them but now that they are in this "transitional uproar" think I will just wait and let them contact me. When the original staff people were contacting us about renewing early I asked what the price would be and was told "We havent made a decision yet". If they had decided to up the price they should at least have the actual price decided before asking people to renew. No way I was going to commit to something without knowing the cost. The incentive of the "Parking Lot Feast" didnt inspire me to trust them either. I just worry that if we havent renewed already then the new owners will jack up the price when they get their act together.
Hasn't there been a price increase every year if you don't renew by a certain time? The renewal form had prices on it. Maybe they changed the youth/free cutoff age.
There is someone home! I wrote to Marcus Myrick at the Pepsi Center about the location of the stadium, from another thread, and I got a prompt response. I hope Marcus doesn't mind if I quote him. "Thanks for putting in your suggestions. We are reading Bigsoccer and understand the concerns you guys have about the move. Believe me when I say that this move to KSE is going to work in your favor as there are things we are putting in place as we speak that will make you glad you are a season ticket holder. As for season tickets for 2004 below are the prices. (Saw this on Bigsoccer and figured I would respond to you. Feel free to post this info)" So for all you nay sayers out there, ppptpttthtthhhhhh.
And I'd certainly love to see a change in management and coaching Greenie- I wish you would stop your bitching and moaning about the Rapids mgt and coaching. You never have anything positive to say about these issues....There has been a huge mgt change and look.. you are still bitching...get over it!
Re: And I'd certainly love to see a change in management and coaching "Serenity now, insanity later." - Lloyd Braun
Re: And I'd certainly love to see a change in management and coaching Now there you went ahead and said something silly. You wouldn't like greenie when he's angry......(ala bruce banner)
Re: And I'd certainly love to see a change in management and coaching Greenie, this guy must work for KSE.
Re: And I'd certainly love to see a change in management and coaching Ah yes, nothing like the post bitching about... someone else's bitching. Cheers. How about leading by example, chum?
Prices I never could get Ashley to quote me a price for the youth tickets, she always said they had not decided. Anyway, it is now a mute point because both of the kids I brought have said they cant afford season tickets this year (they are both 13). Am trying to persuade them into a half season but without knowing the price it's a bit difficult!! In your post Bonji where you quoted the KSE guy it said the prices were below. Can you put the prices up here for us? Thanks, Merry Christmas to all!
Re: Prices I was going to but I think it would post all bad because the email was html formatted. I thought they were on the website, no?
Full Season Package (18 Games) Package Adult Youth (6-16) Child (5 & under) Fieldside $684 $684 N/A Club $594 $315 N/A VIP $414 $225 FREE Premium $324 $180 FREE Touchline $234 $135 FREE Half Season Package (9 Games) Club $306 $157.50 FREE VIP $216 $112.50 FREE Premium $171 $90 FREE Touchline $126 $67.50 FREE