As a paying customer theres a point at which it's not my perogative to give a crap why something is going wrong. Your analogy about having a wife paying the cable bill is completely useless. This is the second time or more in two weeks we've gotten the 'Gee, sorry it's not our fault,' line. Well maybe it is or maybe it isn't but it's still a buisness that I'm a paying customer of and I'm not very pleased at the level of service I've been getting recently. The 'It's not our fault' reasoning, while maybe valid, essentially is just passing the buck.
I don't think everybody is angry at HUSS.. what people at angry at is the fact that 12 hours (between 8:30 P.M. and 8:30 A.M.) went by before anybody did anything about it. There is a lack of communication that needs to be rectified in case of future problems.
But thats not the point. I'm not a paying member, that's why i'm not bitching. But I can see why and I can understand why paying members should be angry and frustrated.
Working fine, loading slightly slower than normal though. Still not a problem. I too, feel for all the paid members having to put up with this s***t over the past few weeks. Especially when we were posting first thing this morning talking about the problem and nothing being done about it. Need to get on that blower much quicker. I do appreciate your efforts Huss, thanks for updating us on the situation. I'v been posting for some 8 months, and all I can say is that the first 4 months were much better than the last 4.
For me it's not even an issue of being pissy about spending $30. I gladly pay that money because I enjoy bigsoccer and feel the need to support it. I also pay that money becuase I want largely unfettered access to the site, that's part of the appeal to paying for a premium membership. When that's not happening it gets a little frustrating because I do very much enjoy posting on here and look forward to being able to do so on a daily basis.
Well, I AM a paying member, I got the Network Solutions page and I was more worried than anything else. I thought you guys were gone, had gone bankrupt: I thought you were dead. I seriously started investigating alternatives. I think that when this sort of thing happens, you have to make some sort of an ANNOUNCEMENT afterwards that EVERYONE CAN SEE ON THE HOMEPAGE that explains to people what happened, exactly. Especially if it's not your fault. Because as a paying customer, when a service you have come to rely on doesn't work, you want to know why. Otherwise, you all come off as a bunch of flakes. Gracias, Héctor Tobar in Buenos Aires
Geeze, down for a couple of hours and we're all panicking and complaining. Shows us just how addicted we are. I have to admit I was getting a little frantic there... But now that I've found some of the backdoor ways to find BigSoccer, I feel better.
OK, people, imagine if your ISP went down and you were unable to access any sites on the entire Internet. Would you blame Huss for that? He's explained what happened. Sure, it's frustrating, but it wasn't his fault. If you want to vent, contact Network Solutions to find out what happened.
I thought the site went belly-up too. I thought this Network Solutions thing had snatched it up overnight. I was looking for some news online to see if something had happened. This morning I was having withdrawals. I spend waaaay too much time on this damn site. Hmm... maybe the site should go down more often. I'd get more done around the house... Nah!!
I thought huss pulled a fast one and disappeared with our money. Thank goodness the problem was fixed at least on my side. Blame shouldn't be given to an individual but yes I agree with an earlier poster that an anouncement should have been written by an admin or a mod when the problem occured. I was only able to see this site earlier through bigfootball.com but all the links were broken. I guess us paying members are used to this shyte anyways... oh and mikelastort go do what you do best to your backside you cocksucking beeatch, your excuses for the admins here aren't valid oldman.
excellent post. IMHO, communication with your customers will go the furthest to reduce hostility and improve loyalty. If people understand you are on the problem and you tell them what happened and when you expect a fix (via email???? i dunno .. but at LEAST afterwards) then they will be less stressed and more forgiving. just makes sense.
I'm not so sure about that anymore. There are no more Fox links on BS.... which makes me think they the deal between BS and FOX is over.....
Yes, but there are still links to BS from Fox's soccer page. http://msn.foxsports.com/fsw At the bottom...
Maybe they haven't removed them yet. I dunno. All I know is the there are no more links from BS to FSW/FSC.... and BS is now creating a RSS news feeds section..... I put 1 and 1 together.....and came away with my conclusion. If I'm wrong.... good....
Whoa!!! Bigsoccer ad in Foxsoccer Channel's front page of their website??!?!?!? Holy $hit, and I was thinking of becoming a paying member... after all this? forget it heh i'm sure they'll be ok without my money.
there are a lot of complaints to be made, but i will save all but 1. there should have been a much better job communicating with us what happened. at first i too thought the site went belly up, until danks told me he was able to connect.
But not everybody got it at the same time. In my case, I didn't get NetSol until 8.30am Eastern Thrusday, a good 12 hours after it was first reported. Additionally, others were getting it on and off.