Can anyone explain United’s customer service to me? I just don’t get it. Does the front office or management of DC United actually care about their fans? I have emailed them on a few occasions this season to ask a few questions that were not anywhere on their website. They never responded. I work in customer service and that is horrible customer service! I truly believe that they genuinely don’t care about their fans who support United.
This is neither new nor news. Few F's given for their season ticket customers at RFK, none at the new stadium. Your profile says you're a Sounders fan. I get their season ticket member communications, have for the last few years and now I get the spork STM emails too. You'd be well advised to stick with your club, they seem to have a much better program for STMs.
Any time I need to talk to my ticket rep about something, I get a pretty prompt response. It's always possible you're going about it wrong.
As you all know I gave up my tickets two season ago, I now have a rep offering me free tickets to return.
I That was a mistake. United is the home team for me. Use to be STH back in the RFK days. Of, course they communicate with you when you have a POC or are a STH, other then that nothing. They could care less about the fan who comes to only several games a season and is not a STH.
To a significant degree quite the opposite is true and I have been told this by various reps over the past few years. The single game fans pay list price and (dynamically!) more to attend games while STHs pay a discounted season-averaged price. So while the guaranteed income from STHs is important for a number of reasons, the sales department values more the much higher margin of single games sales. Ex. DCU says my seats for the Apr 2 game have a face value of $55. Leviathan and Co., are charging $98 (PLUS convenience fees!) for the seats right next to me (cheapest resale tickets listed for for $70 plus convenience fees charged to both buyer and seller). One reason, among numerous others, that STH sales are very important is because they make single game tickets less available and therefore (dynamically!) drive up the margin on seats. And the many complaints from us STHs about customer service are also evidence the team really doesnt provide good service to anyone....