My previous rep got a promotion. At least that's what he said. This will be my 4th rep. My first rep lasted two years. The next guy put up with me for 17 years and the most recent rep lasted four years. asitis
Yes, I've been told that my ticket rep got a promotion, but I have yet to be introduced to my new rep. I'm giddy with excitement.
I had 1 rep for several years... now I'm on my 2nd new rep in a matter of months. Both have been promoted.
Is "promotion" in this case, like "going to doggie heaven"? How many promotions can one department have?
My ticket reps have changed very little over the years. I think I've had 4 during 16+ years. The last two have been superb and really helped me getting extra tickets using premiums and sales gimmicks, and my current season tickets. No complaints. It helps to admit you need help when you talk with them.
I just met my (new this year) rep last Wednesday to pick up my tickets. Guess that caused a whole shake-up in the ticket office I got this similar email from a different guy than my rep saying he had been promoted to head the ticket dept or something and my new rep would be someone else (Aaron something maybe?). Two emails actually - one worded very poorly that mixed single and plural a lot like it was meant for multiple new reps for multiple people but then whittled down to just one new rep. Bad pronoun usage all-around. The other email was much better at referring to one person - but still from a guy who has not been my rep saying he would not be my rep any more
Thanks for the deep dive. I went back and looked at my two emails as well. The one I got saying Aaron will now be my rep came from Chris Lowe who said Aaron was replacing him as my rep. Problem is that I thought my rep was Logan Beine. Guess it's time to put Logan's picture on a milk carton.
Mine was Ben Herndon - might still be for all I know, the email could be fake I guess if no-one named Aaron ever sends me an email ......
Hmmm - Chris is (was?) my rep ... I've not heard he's moved (and I was in email contact with him just a week ago).
i got two emails from CLowe saying I am being pawned off on Molly - I guess the same as Mr. Asitis - yeah, I am pretty sure he DID warn her about me. Anyway, I still miss my first two reps - Chris Keeney and then Mike something (dammit, I just had his name on the tip of my tongue. Not Harloff, who is very cool, too, but another very cool dude who used to bring me bags of beer in ice to my seats during the game - last name began with D... anyway, around '01 he moved to Boston, I think to the Revs for a while). Edited: Defazio! Mike Defazio - that dude was a master at taking care of customers! Anyway, then came Scotty Miller and Jessie M (dam, getting old, I forget his last name too), then Clowe for the last 5 or so years. Besides the coach and DK, only Dan Griffin and Carlos Saveedra have any real longevity working for the team. ah, well....plus ca change
Maybe there is only one actual ticket person, they just use 10 different names online and send a few different interns out as "faces" if anyone requires a quick face-to-face
I, too, will lose Chris Lowe for Mollie Hardie. I have yet to hear from her, but, (quoting "Casablanca") I hope it will be the beginning of a beautiful friendship.
We had Garren the first couple of years after we moved up from half to whole season. He was really good too. Then he dumped us at the beginning of last year. I'd assumed he'd left, but then we ran into him last year and he was kindda smug about it. Our new rep, is a local kid, said his parents have tickets in the south stand. I think he's struggled to get up to speed, but we'll give him some time or wait for him to go the way of the fruit fly.
This is a very interesting conversation. For years I had the impression that the sales reps (or whatever you want to call them) were just overworked, probably because there just weren't enough people to do the job. Now I'm beginning to think it's just about the sales and not customer service. I had Dan Giffen as a rep for 17 years. I like Dan. Overall he treated me well. Same with CLowe. Chris and I also share a support for Liverpool and have had some grand discussions about LFC-- overall a really good guy. But I've had a ticketing issue that goes back several years. I've spoken to numerous club reps without a resolution. Often, I've gotten the "I'll have to get back to you" without any follow up. I've even been out and out lied to. Who would have thought that would become the new normal. I admire Hedbal's giddy anticipation for a new rep. For me it's just more of the same: Ya pays ya money and ya takes ya chances. asitis
So ... either I'm too important for them to take the wonderful Mr Lowe away from me ... or I'm not important enough for them to even bother telling me they've done it. You take your pick
Dan sold us our tickets and it was like wham bam thank you mam. We never heard from again and only got an occasional drive by on the concourses at RFK. I didn't care much for him, but then we got Garren and coulda given 2 f--ks about Dan. He's cordial, but its a salesmen's relationship. I'd always heard the reps generally sucked, but that wasn't our experience. We had Garren who always stopped by our seats or stopped to chat in the Champions Club before the game. He knew us, knew our kids names and was a natural from the respect of interacting with customers and making us welcome. Our new guy, I've spoken to him once, emailed a couple times, but the whole tenor of the fan/club relationship is different now. It used to feel like it was more symbiotic until some point, the last year at RFK. Now its a take what we give and expect to continually pay more and like it relationship. I don't think its on any of these kids who do this job. Some people might be better suited for the job than others. I don't think they get much training or coaching on how to do it and they're thrown to us wolves who pay a bunch of money and have expectations that frequently aren't met. Especially since the move away from RFK was solidified. Thats on management for bad hiring and no training. I think its hard to ask a kid with little life experience to manage relationships with doctors, engineers business people, people with generally a lot more life experience and don't train them on it or how manage expectations. And its also what you get for probably pretty low end wages. I am not angry with Garren or our new guy, Tim, this is on the club who just completely reset levels without informing anyone or telling them what to expect and then throwing wholly unprepared front employees at the situation.
I usually start my rantings at the ticket people with "I know this might not be your fault and I mostly blame your shitty manager, but .... [RANT!]" and end with reminding them to tell their manager he sucks
Don't all the sales reps come from the MLS Sales Center Developmental program? https://www.mlssoccer.com/nationalsalescenter/
I emailed Chris asking him "huh?" and I was informed that Ben was my temporary rep after Jacob Harris left - I had forgotten his name, never met him.
Dont get too used to whomever is your current rep - they are actively seeking more of them! [pulled from todays MLS job postings....apparently lack of grammar skills is not reserved just for sales emails.] WHY SHOULD YOU WANT TO WORK AT D.C. United To be part of the team that will opened a brand new, soccer-specific stadium in the nation’s capital. There is a tremendous energy surrounding the club, led by unwavering support from our fans. Our team and our sport are growing in popularity at an unparalleled level. Be a part of the growth! Now is the perfect time to join the D.C. United family. If you are looking to be a part of a great team atmosphere with a four-time MLS Champion organization, then we want you! D.C. United is looking to add a relationship driven sales professional to our membership sales and service team. The ideal candidate is motivated, competitive, and driven to become a leader in the sports sales industry. The position will be focused on maximizing revenue through existing full season member accounts along with direct outbound B2C & B2B outreach. The selected candidate will be expected to set/execute face-to-face appointments on a consistent basis, make outbound sales calls, in addition to working sales events and games. The candidate should have a solid understanding of the sales process with a relationship focused personality and a proven track record of selling and servicing within the sports industry. Essential Qualifications and Requirements: Bachelor's degree in business administration, marketing or sport management Minimum of 1 years of successful sales experience with a professional sports team in a high volume sales environment. Excellent communication skills, both oral and written. Competitive nature and a contagious, positive attitude. Strong time management and organizational skills. Must be able to manage schedule to achieve daily and weekly goals for calls, appointments and sales Exceptional work ethic, strong desire to succeed, eagerness to learn, professionalism and a passion for the sports industry Must be open to learning throughout sales training process and be a coachable team member Willingness to work nights and weekends. Ability to work effectively as part of a team. Job Questions: How did you hear about this job? What prior experience do you have in sales? Please explain Do you have at least 1 year of sales experience? Are you legally authorized to work in the United States? Why are you interested in this opportunity with D.C. United?