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Discussion in 'Customer Service' started by soccernutter, Mar 21, 2017.
So this is back now - folks happy yes?
Yes, very much so.
Would probably prefer to have it clustered with the page links but that's no biggie, more of an aesthetic thing.
I'm still kind of grumpy ...
It is great to see it back though.
Tablets/phones don't have a Home button. At least not always. You have to switch to the second virtual keyboard, or if it's a tablet with a real keyboard, you have to keep pressing the ↑ until it works.
The green arrows are useful when on a laptop/computer. On a phone, they need to be a bit smaller. Otherwise, most browsers allow for a quick-scroll way. For example, Firefox on desktops allows you to make the middle mouse button a "panning" one.
I'm getting used to the new format on a big screen (laptop, desktop). Still not as usable on a phone/tablet. Redundancy is fine when the screen is big.
All I ever do is tap the top of the screen twice. It scrolls right up.
iPhone, Android, or other? I just tried that on my Android and it doesn't work. The green arrows do work for me, however, so I kind of like them, now that I'm used to them.
It's an iOS feature. Android doesn't do it, or at least didn't when I had one.
Thank you for doing this work.
(Hopefully this will make Knave less grumpy.)
I'm not getting alerts for watched forums.
There used to be alert for watched forums? I believed alerts were for watched threads only...
What people here was asking was a way to distinguish a forum where something new was posted from an inactive one, like in the past, not a system of alerts for whole forums...
Maybe in the past, but I checked for the purpose of troubleshooting and saw that there was an option for alerts to be sent. That said, I think I had the setting set for new threads and not new messages. I'll check back on how that is working...
I know. I'm on board with that. Knave gave us a nice couple of screenshots for comparison.
Watched Forums lets you know if there are new threads on a forum. It's working for me.
I cannot confirm this, but a new alert notification may have taken me to the profile pop-up instead of the alert pop-up.
@soccernutter - so we have my threads up top now too - maybe I should go through your list and update it? Some of the things I'm not sure I totally understand either.
I clicked on My Forums because it was where I thought My Threads was going to be.
I know others find it useful, but there is very little for me to gain from looking at My Forums. What do people look for there?
If you follow a bunch of threads in one forum, it's easier just to save the forum itself, as opposed to 7-20 threads in My Threads. I can see why it exists. I'd never use it, but I can see why it's there, especially for a moderator.
I look for general areas of interest, and then 'drill down' to particular threads. The forum titles used to be bold (indicating new threads/posts, and dimmed (indicating forum totally read/no new threads/posts), which was helpful. I do hope that feature will come back. (That particular problem/bug has been included on several prior posts, including one from Knave, which had screen-shots of attached examples.)
That's my landing BigSoccer page, and how I navigate to my regular forums. Basically, it's home base.
I prefer to keep tabs on forums as a whole, and follow only a handful of individual threads.
(Also, if it annoyed you, then its virtue is proven.)
There are a few forums where I watch every thread. For better or worse, I have no unread threads. Would they normally show up under the subscribed forum listed?
I'm not annoyed. I just don't know how to best use it.
Subscribe to all your favorite boards, like Sacramento Republic FC's, and you'll have them listed for you there.
Look, I follow a quite high number of threads (mostly where I also post). Then there are a good number of forums where I don't read every post in every thread, but I have a general interest for the forum itself: not enough for me to "watch" that whole forum, but, from time to time, I could want to land there and say "Oh, look, there are new posts in some threads of Forum X: let's look around a little through Forum X to see if there is anything interesting". While doing that, I could happen to say "Oh, I have unread posts on sub-forum Y of forum X: it's a subject I could like, let's give a look". And so on.
This is doable, if forums with unread posts are marked in bold.
Becomes quite impossible if I have to manually explore every subforum of every forum that's vaguley interesting, without knowing in advance if there are unread posts there or not.
As I stressed multiple times, this is #1 issue for me among those who weren't already fixed, and what I miss more of the previous incarnation of this website.
@soccernutter: a little thing that I didn't see in any of you recap-lists, but that I saw more than one person complain about: in the old website, weren't the posts written in a font "with serif" instead of the current one "sans serif"? I agree with those who complained: reverting to the old font would probably help "readability" (if such a term actually exists: sorry, I am not an English native-speaker).
Yes, that would helpful.