Site upgrade of 2017, part II - All is Not Lost

Discussion in 'Customer Service' started by soccernutter, Mar 21, 2017.

  1. Ismitje

    Ismitje Super Moderator
    Staff Member

    Dec 30, 2000
    The Palouse
    Club:
    Real Salt Lake
    Nat'l Team:
    United States
    For much of the morning, the site was unreadable for me. The menu across the top shifted to the left and covered the text boxes as well.
     
  2. blissett

    blissett Member+

    Aug 20, 2011
    Italy
    Club:
    --other--
    Nat'l Team:
    --other--
    I didn't experience any of the issue mentioned her lately, but I can't help being curious: with which kind of devices they happen? Is there a reason or a common clue bringing all of those who got these problems together? :cautious:
     
  3. Dr. Wankler

    Dr. Wankler Member+

    May 2, 2001
    The Electric City
    Club:
    Chicago Fire
    I get the "long running script" and generally freezing on my work desktop.

    It always starts when I see the "Coming up!" ad that has a series of things dated today's date. It is below "trending threads" in chrome, and below my profile in explorer.

    And while it doesn't freeze my iPad, it does crash it repeatedly.

    right now there is a 10 sedond delay between what I type and what appears on the screen.

    This has to stop if Bigsoccer expects me to actually lend my eyeballs to their advertisers.
     
    vilafria, crazypete13 and blissett repped this.
  4. vilafria

    vilafria Member+

    Jun 2, 2005
    same here. I'm actually spending less time logged in . I'm wondering if anything is being done since no comments by technical staff appears here.
     
    Dr. Wankler repped this.
  5. Dr. Wankler

    Dr. Wankler Member+

    May 2, 2001
    The Electric City
    Club:
    Chicago Fire
    I don't know if I'm spending lest time logged in, but I visit fewer forums than I used to. I don't know if that's a result of the new design, or if it's a result of the problems (or maybe that's the same thing), but, yeah; it does seem to be going unaddressed.
     
    vilafria repped this.
  6. vilafria

    vilafria Member+

    Jun 2, 2005
    Today it seems better, less dragging in page loading and quicker posting lapse.
     
  7. vilafria

    vilafria Member+

    Jun 2, 2005
    nevertheless it is still slower than what I was accustomed to. Is it the case that only some posters are experiencing difficulties, or is it a large, but silent, number of posters having these difficulties ?
     
    Dr. Wankler repped this.
  8. Dr. Wankler

    Dr. Wankler Member+

    May 2, 2001
    The Electric City
    Club:
    Chicago Fire
    GET RID OF THESE ********ING ADS, OR I'M HERE ABOUT 8-12 FEWER HOURS PER WEEK!
     
  9. Ismitje

    Ismitje Super Moderator
    Staff Member

    Dec 30, 2000
    The Palouse
    Club:
    Real Salt Lake
    Nat'l Team:
    United States
    @dark knight - is anyone monitoring this, or should complaints/feedback be somewhere else?
     
  10. vilafria

    vilafria Member+

    Jun 2, 2005
    slower today. taking forever to type
     
  11. The Jitty Slitter

    The Jitty Slitter Moderator
    Staff Member

    Rangers
    Germany
    Jul 23, 2004
    Karo Viertel
    Club:
    FC Sankt Pauli
    Nat'l Team:
    Germany
    There are page elements taking a long time to load

    Maybe configure your browser to lighten the load until the techs confirm alles in ordnung
     
    vilafria repped this.
  12. dark knight

    dark knight Super Moderator
    Staff Member

    Dec 15, 1999
    Club:
    New York City FC
    Apologies - I haven't been seeing these issues - can y'all please clarify exactly what the primary issue is that you are having?

    Device:
    OS:
    Browser:
    Primary issue(s):
     
  13. sitruc

    sitruc Member+

    Jul 25, 2006
    Virginia
    All of them. Everything.
     
  14. vilafria

    vilafria Member+

    Jun 2, 2005
    So it doesn't affect your comp. Do you have a paid or free membership ?
     
  15. dark knight

    dark knight Super Moderator
    Staff Member

    Dec 15, 1999
    Club:
    New York City FC
    My access shouldn't be any different. I'll compare your setup with mine.
     
    vilafria repped this.
  16. dark knight

    dark knight Super Moderator
    Staff Member

    Dec 15, 1999
    Club:
    New York City FC
    I need more guidance on what is going on since I'm not seeing it - pages are always loading slow on all platforms for you?
     
  17. crazypete13

    crazypete13 Moderator
    Staff Member

    May 7, 2007
    A walk from BMO
    Club:
    Toronto FC
    People using browsers are seeing serious lag issues when posting.

    I'm usually on Tapatalk, but have seen the issue when using Chrome v59 on my my Windows 7 laptop.

    Anecdotally, I experienced this when an ad was loading - as described recently.

    Edit: has more to do with typing the post and appears as a memory issue with the browser.
     
  18. sitruc

    sitruc Member+

    Jul 25, 2006
    Virginia
    I've seen it the most egregious in Chrome, but I have also seen it in Edge on both Windows 7 and 10.
     
  19. Ismitje

    Ismitje Super Moderator
    Staff Member

    Dec 30, 2000
    The Palouse
    Club:
    Real Salt Lake
    Nat'l Team:
    United States
    I had it on a desktop using the latest version of Firefox.
     
  20. Kryptonite

    Kryptonite Fancy Title Here

    Apr 10, 1999
    Columbus
    Club:
    Columbus Crew
    Nat'l Team:
    United States
    I'm probably posting 99% from my phone these days, but things work great.

    (I'm also premium which is probably why I'm not suffering any.)
     
  21. dark knight

    dark knight Super Moderator
    Staff Member

    Dec 15, 1999
    Club:
    New York City FC
    And happening now?
     
  22. Chesco United

    Chesco United Member+

    Jun 24, 2001
    Chester County, PA
    Club:
    DC United
    Nat'l Team:
    United States
    Is it just me, or was this site easier to navigate in 2001?
     
  23. NorthBank

    NorthBank Member+

    Arsenal; NYRB
    United States
    Mar 29, 2006
    Connecticut
    Club:
    Arsenal FC
    Nat'l Team:
    United States
    I dunno about 2001 since I started in 2006. But there's some truth to what you say. But then again there are probably new features that didn't exist back then which we totally take for granted now, like multi-quote or jump-to-top or automatic-social-media-formatting or ??

    p.s. When are they going to add the ability to add a 2nd or 3rd club to your profile list/display?
     
  24. Suyuntuy

    Suyuntuy Member+

    Jul 16, 2007
    Vancouver, Canada
    Device: RCA Viking Pro tablet & Samsung Galaxy S7 phone.

    OS: Android 5.0 & 6.0 respectively, not planning to upgrade to Nougat.

    Browser: Dolphin v. 12.0.2 --used due to wide-range Flash compatibility.

    Primary issue(s): Last line of each message is covered by message footer (where signature quote and Report/Rep/Quote options show).
     
  25. NorthBank

    NorthBank Member+

    Arsenal; NYRB
    United States
    Mar 29, 2006
    Connecticut
    Club:
    Arsenal FC
    Nat'l Team:
    United States
    What happens when you use Chrome browser on the same hardware?
     

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