Really bad pop-ups on BigSoccer while using cell phone

Discussion in 'Customer Service' started by Winoman, Nov 10, 2017.

  1. Winoman

    Winoman Drinkin' Wine Spo-De-O-De!

    Jul 26, 2000
    Club:
    DC United
    Nat'l Team:
    United States
    I don't know if anyone else is getting these popups, but when I'm online on my Galaxy S8, the only site I get these popups on, is BigSoccer. These things do not pop up when I am online, on my PC. Can any of you tech folks tell me why this is happening to me only on BigSoccer, on my phone?

    One popup tells me I have a virus, and I need to go to Google Play Store to download AV software (that has bad reviews). Another one tells me I'm a Facebook user (I'm not), and I can optimize my Facebook experience by blah, blah, blah...

    The most recent one started displaying graphic porno, and getting me to go to their website. I'm pretty tired of that crap!

    The only way to get it to stop, is to "Force Stop" my browser, and clear the cache. It's a pain in the ass to have to do that every few minutes.

    I do not surf porn sites, and I am not on Facebook. I've never had this problem until the last couple of weeks. I repeat, BigSoccer is the only site on which these popups appear while I am on my cell phone.
     
  2. EvanJ

    EvanJ Member+

    Manchester United
    United States
    Mar 30, 2004
    Nassau County, NY
    Club:
    Manchester United FC
    Nat'l Team:
    United States
  3. Janet H

    Janet H Administrator

    Jul 30, 2015
    Pacific NW
    Club:
    Seattle
    It sounds like you may have gotten cookied up. You might try a restart and then reload.
     
  4. Ismitje

    Ismitje Super Moderator
    Staff Member

    Dec 30, 2000
    The Palouse
    Club:
    Real Salt Lake
    Nat'l Team:
    United States
    Several users reporting this again now.
     
  5. Janet H

    Janet H Administrator

    Jul 30, 2015
    Pacific NW
    Club:
    Seattle
    #5 Janet H, Dec 30, 2017
    Last edited: Jan 5, 2018
    Solution is the same... ^^
    Delete cookies and cache and do a restart. it should help.
     
  6. FoxBoro 143

    FoxBoro 143 Member+

    Jan 18, 2004
    MA
    Nat'l Team:
    United States
    Yeah this pops up all the time for me. It usually causes me to give up, very annoying.
    For me it happens only on big soccer, and a local news site.
    It's been going on for a long time, and was mentioned in another thread as well. I'm not going to constantly restart because this is a big soccer issue, not my issue.
     
  7. FoxBoro 143

    FoxBoro 143 Member+

    Jan 18, 2004
    MA
    Nat'l Team:
    United States
    That's not the solution. Are you trying to resolve it, or is it simply a "deal with it" situation?
     
    Winoman repped this.
  8. revelation

    revelation Member+

    Dec 17, 1998
    FC St. Pauli
    Club:
    FC Sankt Pauli
    Exactly how it works for me. I have done a restart, I have loaded New virus software. Keeps happening consistently here at bigsoccer.
     
    Winoman repped this.
  9. Placid Casual

    Placid Casual Member+

    Apr 2, 2004
    Bentley's Roof
    So you are suggesting that I do that every time I look at BigSoccer on my phone?

    It is the only website it does it with.
     
  10. dark knight

    dark knight Super Moderator
    Staff Member

    Dec 15, 1999
    Club:
    New York City FC
    Is everyone who is having this on Android? Very weird that it’s just Bigsoccer.
     
    revelation repped this.
  11. revelation

    revelation Member+

    Dec 17, 1998
    FC St. Pauli
    Club:
    FC Sankt Pauli
    Yes on Android. Only happens here on bigsoccer
     
  12. Winoman

    Winoman Drinkin' Wine Spo-De-O-De!

    Jul 26, 2000
    Club:
    DC United
    Nat'l Team:
    United States
    My phone is a Samsung S8 running Android 7.0
     
  13. Yoshou

    Yoshou Moderator
    Staff Member

    May 12, 2009
    Seattle
    Club:
    Seattle Sounders
    Nat'l Team:
    United States
    #13 Yoshou, Jan 8, 2018
    Last edited: Jan 8, 2018
    These ads are rarely from the site you are visiting, but rather come from sites that you have visited in the past and, as Janet notes, the only fix is to clear your cache. I would also add that you want to put tour phone into airplane mode first and then clear your cache as there is often a “phone home” mechanism that will readd the offending cookies when they are deleted.

    I’m a little surprised the popups only happen when visiting BS, but it may have something to do with your cookie settings. From what I’ve seen on the web about these popups and from my own experience, the popups are related to ads and from my experience seem to happen more often on sites that I’ve whitelisted for ads (like BS). That’s not to say the site or the ads are what is causing the popups, the delivery of the ads to your browser is just hijacked by the popup.

    As far as “fixing” the issue, unfortunately it really is a user fix, not a website fix. These popups almost always come from people visiting... shall we say, less honorable websites like porn sites, free streaming sites, free VPN providers, clickbait sites, etc. If you visit these sites intentionally, don’t do it via Chrome, Safari, etc. Get a privacy browser that doesn’t accept cookies, trackers, Flash/javascript, etc from sites and use those. They tend to provide a messier experience on websites as they don’t support flash/javascript and a lot of sites require the features the privacy browsers block in order to run properly, but it will virtually eliminate the popups from appearing when you do use Safari/Chrome/IE/etc.

    While it is possible to tweak Chrome, IE, Safari, etc to work similar to privacy browsers, they don’t tend to do it as well and, personally, I don’t like the browsing experience limitations the clamping down on features like cookies, trackers, pligins, etc cause when I’m browsing legitimate sites. Due to this, I actually use a fairly open Safari (I’m an iphone user) for my general browsing and I use Firefox Focus when I visit less legitimate sites (this includes Facebook, btw. Those clickbait sites Facebook likes to advertise are notoriously underhanded, but I do like my clickbait listicles) but there are a crapton of other browsers that do the same thing.
     
    dark knight and Winoman repped this.
  14. Placid Casual

    Placid Casual Member+

    Apr 2, 2004
    Bentley's Roof

    Yep. My chrome pop up blocker goes crazy stopping redirects.
     
  15. Placid Casual

    Placid Casual Member+

    Apr 2, 2004
    Bentley's Roof
    Just deleted entire browsing history, cache everything.

    Logged into BS. Problem is still there. Pop up blocker and redirect blocker going crazy.
     
  16. FoxBoro 143

    FoxBoro 143 Member+

    Jan 18, 2004
    MA
    Nat'l Team:
    United States
    I've never visited any of the sites that come up. Deleting cookies/cache is not the solution. When I got this new phone, the first website I went to was Google, then I came to bugsoccer and was hit with these ads. So unless Google is a "less honorable" website, then your theory is incorrect.

    This is a big soccer issue, not an end user issue.
     
  17. sitruc

    sitruc Member+

    Jul 25, 2006
    Virginia
    Likewise I've looked at plenty of porn on my phone and have not had this issue.
     
    merrybee repped this.
  18. dark knight

    dark knight Super Moderator
    Staff Member

    Dec 15, 1999
    Club:
    New York City FC
    Well if it is, it's not deliberate nor are we trying to lie about this. @Winoman are you also still experiencing this issue?
     
  19. FoxBoro 143

    FoxBoro 143 Member+

    Jan 18, 2004
    MA
    Nat'l Team:
    United States
    I believe you on that. Hopefully this can be pinpointed and solved, as the cookies/cache solution does not make any difference.
    It happens on my samsung galaxy only. Is everyone else using samsung?
     
    dark knight repped this.
  20. Allez RSL

    Allez RSL Member+

    Jun 20, 2007
    Home
    I have a brand new Android install on a brand new phone (thanks Santa!), and I get the redirect every time on Chrome and Firefox. I don't think it can be blamed on users picking up tracking software on dodgy sites. It stops if I disable Javascript. I also just found this: http://www.androidpolice.com/2017/11/08/heres-protect-rogue-redirect-ads-right-now-chrome/ and have tried it for a few minutes successfully.

    From some reading, I thought the problem might be caused by something that has crept into whatever ad service Bigsoccer contracts with, but I don't really know anything about this and probably misunderstood.

    Edit: I'm on a motoG (5th gen).
     
    bigtw64, Winoman, revelation and 2 others repped this.
  21. FoxBoro 143

    FoxBoro 143 Member+

    Jan 18, 2004
    MA
    Nat'l Team:
    United States
    Thanks for that link.

    My phone just updated this morning, and when I came on this problem was much worse. It took me about 10 minutes of going back and forth just to see your link because the redirects took over the page within 10 seconds each time I loaded it. Way worse than ever before.

    Not sure why this only seemed to impact big soccer, but damn was it annoying.
     
    Winoman repped this.
  22. Allez RSL

    Allez RSL Member+

    Jun 20, 2007
    Home
    Yes. Before the end of December, I'd get redirects from BS occasionally (once a week or so). Then it got so bad that I'd kind of given up reading Bigsoccer on my phone this weekend. Disabling Javascript worked, but I kinda like Javascript on other sites, so I was disabling and re-enabling it just for BS which was pretty annoying. We'll see if restricting framebusting works.
     
  23. FoxBoro 143

    FoxBoro 143 Member+

    Jan 18, 2004
    MA
    Nat'l Team:
    United States
    It's been working for me! I see a little notification every time a redirect was blocked.
     
    Winoman, dark knight and Allez RSL repped this.
  24. revelation

    revelation Member+

    Dec 17, 1998
    FC St. Pauli
    Club:
    FC Sankt Pauli
    This fix worked for me so far. Considering I was getting the pop ups almost every time I logged in, this has made a difference.

    Phone is HTC 9 running Android.
     
  25. Winoman

    Winoman Drinkin' Wine Spo-De-O-De!

    Jul 26, 2000
    Club:
    DC United
    Nat'l Team:
    United States
    Yes. It appears to be worse with Chrome than with Firefox, though. And currently, I'm using Firefox Focus and having no problems. I don't have this problem with any other web site.
     
    dark knight repped this.

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