I submitted 2 same resell requests in different ID. Only later one is refunded but earlier one is not.
After calling earlier this week I got my second and part of my third refund. Got all of the second refund. But only got $20 of the $780 I was supposed to get on the third refund. C'mon FIFA, this is pathetic. I'm going to call them again. For those of you sending e-mails I think you'd be better off calling them. I have no faith that there's anyone on the other end of the e-mails you're sending, but if you call you will get a human being who has a computer screen in front of them.
Which phone # are you using? Is it an international free call line or would you have to pay long distance fee to talk to these people? Thanks!
"But only got $20 of the $780 I was supposed to get on the third refund." That happened to me too. I have an on going situation with FIFA Accommodations. They want me to pay money for a room I didn't stay in and was rented out by someone so they didn't loose anything. Do you think they are working in collusion and just transferred them my money?
I've been calling +41 44 583 2010 from the US. I'll probably end up spending my refund on long-distance international calling charges!
I called them up again yesterday (Switzerland, then got transferred to South Africa). At first they said that they were going to refund me my ticket price minus 10%. I then pointed out that it was $20 or 10%, whichever is less, I told them that $20 is in fact less than $160. I also told them that I hadn't received any response to the request to have an interest rate of 19.95% added on. The operator told me to pass on the email so that she could send it to finance. I asked for her full name as well and got her to promise me to take care of it in one day. Not happy.
I sent and email but didn't get an answer for more than a week. I called last Thursday, and I was told to send any proofs that I had (screenshots etc.). I claimed that since their system showed that tickets were sold and it showed I should get a full refund minus 20 USD, then I should get it. I'm still waiting for an answer, though they did say it's an holiday and it would take some time.
I've sent 5 emails to enquiries@2010fwctc.com without a single response. I called yesterday and FIFA said their records indicated I was paid on 8/13. I was not. My bank validated that fact. So now they are checking with their "Finance Department", which apparently can't be done in real-time, and will "get back to me". Buncha criminals. Their terms of service said 4 weeks from the date of the final. It is now August 31.
Got my money back Please call or fax them if you are think you are refund wrongly here a reply from the rep Dear Sam Ng, Please accept my apologies for the confusion surrounding your recent ticket resale refund. I can confirm that there appears to have been an error made in the way in which your particular refund was administered – which resulted in your payment card being credited with an incorrect amount. Please therefore be advised that your payment card account will be credited with an additional refund as detailed below: Amount paid = USD 1,056 (including non-refundable TST fee of USD 96) Resale refund = USD 960 minus resale fee (10% or USD 20 max) = USD 940 Amount already refunded = USD 620 Therefore additional refund payment = (940 minus 620) = USD 320 I would like to offer my apologies once more, and thank you for your patience in this matter. Please do not hesitate to contact me should you require any further assistance. Regards Gary Scott Sales & Customer Service Manager 2010 FIFA World Cup™ Ticketing Centre Tel: +44 (0) 161 492 1971 begin_of_the_skype_highlighting +44 (0) 161 492 1971 end_of_the_skype_highlighting, Mobile: +44 (0) 7748 115 405 begin_of_the_skype_highlighting +44 (0) 7748 115 405 end_of_the_skype_highlighting E-mail: gary.scott@match-ticketing.com website: www.FIFA.com 2010 FIFA World Cup™ Ticketing Centre is operated by MATCH Event Services (Pty) Ltd Company No. 2006/ 003884/ 07 Directors: D. Wiles (American), J. Byrom (Mexican)
What was the mistake? Did they tell you that not all of your tickets were sold, even though your capture showed 'Ticket Sold'? How many ticket (out of how many) did they say they sold originally?
Luckily i printed the captured screen before they took it off yes they told me that at first they mentioned they sold only 4 out of 6 tickets TST3 england One thing i learned from this is not do this again, might as well sell the tickets myself, who knows i might make a small profit
Thanks. Friends and I have a few separate TST7 applications that we purchased and returned. All were partly refunded. Luckily, we have captures ... One thing though. One of my friend's TST was printed by mistake, when we tried to sell them, he couldn't get much value for them. He made some money, but not too much. It's very hard selling for profit at the last minute. And lastly, did you try to get the full 1056, since the website showed you should get 1036, or was it a lost cause?
sam, I am from EST (Toronto) as well. Did u call the switzerland phone #, and what time did you call them at? Because I dont want to wake up at 4am just to give them a call :lol: It's been 2 weeks and I still dont have my money
ok..i dont know if i should take it easy with my refund since im only waiting for $67 unlike a lot of ppl here waiting for refunds in the thousands of $$ I am lazy to call FIFA as they havent responded to my email abt my refund and the fact that I got my first refund of $144 already. But if I leave it late, I wonder if my chances of getting the refund will reduce....
Called again yesterday about my final refund (third call). I was told it was put in motion on August 27th. Still doesn't show up on my credit card on September 1st.
Halleluya. The third and final refund showed up on my charge statement today (September 2nd). Only 7 and 1/2 weeks after the Final. See you all in Brazil.
I had 4 tickets to the WC but couldnt make it. 2 cat1 r16 2cat1 qf and I distinctly remember checking the ticket resold page and it said on both 'Ticket Sold' Fast forward to today. I have only received a refund for the 2 r16 games but not the $600 owed for the qf. I called FIFA ticketing asking what is going on and they tell my I never sold the qf tickets. Unless I am a ********ing blind idiot, I am dead certain that page said I sold those tickets. They ended up referring me to some email saying a manager will look over your claim. Ya, ok. I did not take a screen shot of that page assuming FIFA will conduct these refunds properly so all I have is my word saying I sold the tickets. Big mistake. I will send an email protesting to get my money back, but I have my doubts that I will see that money again. Ultimately I guess that I am in actuality an idiot for believing FIFA would not try to ******** me over. If anyone has any other idea what I can do I would appreciate it.
I can't even call these people at fifa Tried calling them a few times and there's always these weird dial tone but noone answers, and sometimes even says: "The # you have requested is not in service" Tried for over an hour, never can get through. I give up
Does anyone know any possible way that I can access the ticket page where it says ticket sold or ticket to be resold?
I just phoned FIFA to enquire about my refund. They told me that the expiry date on the card had passed and that is why the refund never happened. Of course, I never received an email to let me know that! One good thing though. They let me put the refund on a VISA card which suits me just fine (I rarely use my Mastercard). They said 5 business days for the refund to arrive on VISA. Let's see if that's true and whether the amount is correct.
I went as far as i could with this. i don't have infinite time or resources to pursue this. i made the same mistake as you not screen capturing. i lost all hope of getting my money back. now i know fifa is a joke and lost all respect.
Ok just got off the phone with these jerks again. I was waiting for a refund that never showed and she told me that the automated refund doesn't work sometimes so they will give me a manual one and took my cc number (I hesitated to give it to her but she said they needed it and gave me the last for digits they had on file). She said to wait a week. I also learned that the random $20 refund I got was because the system charged people twice for the refund processing fee so they credited back to you if that happened.
Do you know if FIFA is refunding based on the dates you sold your tickets? I sold two matches, one match has two tickets. The first match (a R16 game), I sold before the World Cup started, and the second match (a QF game), I sold few days before the QF started. I got my refund on the first match but have not receive refund on the second match. I figure maybe FIFA is doing its refund on the dates the tickets sold? Has anyone receive a refund on a ticket sales date around end of June?