Alert: Cloudflare cache issue

Discussion in 'Customer Service' started by The Jitty Slitter, Jul 2, 2014.

  1. The Jitty Slitter

    The Jitty Slitter Moderator
    Staff Member

    Bayern München
    Germany
    Jul 23, 2004
    Fascist Hellscape
    Club:
    FC Sankt Pauli
    Nat'l Team:
    Belgium
    Site is pretty unusable in the last hr with this issue

    Screen shot 2014-07-02 at 11.47.16 PM.png
     
  2. DanV

    DanV BigTech

    May 10, 2005
    Club:
    Liverpool FC
    Hmm, nothing got triggered from our monitors.

    I'll see if the logs reveal anything. And if it happens again let me know.
     
  3. Bazi

    Bazi Member+

    Jan 15, 2009
    Wuerzburg (Germany)
    Club:
    FC Bayern München
    Nat'l Team:
    Germany
    Happens to me all the time as well.
     
  4. waitforit

    waitforit Member+

    Dec 3, 2010
    Valcea
    Club:
    FC Steaua Bucuresti
    Nat'l Team:
    Romania
    In the last 2 days the same problem
     
  5. Bazi

    Bazi Member+

    Jan 15, 2009
    Wuerzburg (Germany)
    Club:
    FC Bayern München
    Nat'l Team:
    Germany
    It's also noteworthy that the issue only occurs in periods of 5-30 minutes during which the site is completely unusable. Afterwards it will work just fine.
     
  6. terrier

    terrier Member

    May 31, 2011
    Netherlands
    Club:
    Seattle Sounders
    This is happening pretty regularly for me through the Amsterdam CloudFlare POP (I'm in the Netherlands) when I'm on my home network (i.e. not VPN'd through somewhere else.)

    I notice the other complaints here are also from users in Europe. Maybe a network transit issue between EU CloudFlare POPs and wherever your origin is hosted? Or just congestion in the POP itself. (CloudFlare talks a good game but they have scaling issues.)
     
  7. BobanFan

    BobanFan Member+

    Jun 28, 2007
    Club:
    AC Milan
    Just happened to me. Coincided with the argentine goal, maybe argentines need to be banned from the site.:sneaky:
     
  8. Ismitje

    Ismitje Super Moderator

    Dec 30, 2000
    The Palouse
    Club:
    Real Salt Lake
    Nat'l Team:
    United States
    Happens to me at least once per day.
     
  9. Ismitje

    Ismitje Super Moderator

    Dec 30, 2000
    The Palouse
    Club:
    Real Salt Lake
    Nat'l Team:
    United States
    Case in point: the very next thread I tried to access generated this, with a reload generating the page I was looking for:

    upload_2014-7-6_18-38-16.png
     
  10. The Jitty Slitter

    The Jitty Slitter Moderator
    Staff Member

    Bayern München
    Germany
    Jul 23, 2004
    Fascist Hellscape
    Club:
    FC Sankt Pauli
    Nat'l Team:
    Belgium
    I haven't had it for a few days
     
    Bazi repped this.
  11. Karloski

    Karloski Member+

    Oct 26, 2006
    England
    Club:
    Manchester United FC
    Nat'l Team:
    England
    Is this fixed now? Very annoying.
     
  12. soccernutter

    soccernutter Moderator
    Staff Member

    Tottenham Hotspur
    Aug 22, 2001
    Near the mountains.
    Club:
    Tottenham Hotspur FC
    Nat'l Team:
    United States
    @Huss
    @JonnyQuest
    @dark knight

    Multiple Error 502 Bad Gateway Website is offline errors starting at about the 44 min of the Brasil v. Germany match. Please resolve post haste.

    edit - received on both desktop and mobile.
     
  13. dark knight

    dark knight Super Moderator
    Staff Member

    Dec 15, 1999
    Club:
    Leicester City FC
    Looks like we are back in business but will try to get to bottom of this.
     
  14. DanV

    DanV BigTech

    May 10, 2005
    Club:
    Liverpool FC
    I'm digging into it. Servers are all fine, so at the moment I'm unsure why cloudflare would be having issues with connecting.
     
  15. DanV

    DanV BigTech

    May 10, 2005
    Club:
    Liverpool FC
    Appears our side is fine, and that Error 502 is an issue with Cloudflare's network. They're usually on these almost right away, and shouldn't last more than 10 minutes while they reroute things. And should only affect people on that node as well.

    Though, if you're getting it consistently *every* day, then let me know and I'll start a ticket with them to see what can be done.
     
  16. Bazi

    Bazi Member+

    Jan 15, 2009
    Wuerzburg (Germany)
    Club:
    FC Bayern München
    Nat'l Team:
    Germany
    Haven't had the error for a couple of days as well. Seems like the problem is resolved.
     
    DanV repped this.
  17. terrier

    terrier Member

    May 31, 2011
    Netherlands
    Club:
    Seattle Sounders
    Happening again from the Netherlands:

    Error 523 Ray ID: 1495d376b0b50731
    Origin is unreachable
     
  18. BobanFan

    BobanFan Member+

    Jun 28, 2007
    Club:
    AC Milan
    [​IMG]

    Yup during wc final
     
  19. Karloski

    Karloski Member+

    Oct 26, 2006
    England
    Club:
    Manchester United FC
    Nat'l Team:
    England
    Yep...I got it right after Goetze's goal. Lasted about 5 minutes.
     
  20. DanV

    DanV BigTech

    May 10, 2005
    Club:
    Liverpool FC
    Must have been a node issue across the pond... servers have all been fine here.

    We're currently investigating alternative CDNs, if Cloudflare keeps having issues like this.
     
    BobanFan repped this.
  21. Crimson

    Crimson BigSoccer Supporter

    Oct 11, 2009
    Having lot's of issues with it today as well, from Australia :/
     
  22. waitforit

    waitforit Member+

    Dec 3, 2010
    Valcea
    Club:
    FC Steaua Bucuresti
    Nat'l Team:
    Romania
    3rd day in row
    Since the errors began Amsterdam was the problem except once when it was from London
     
  23. Bazi

    Bazi Member+

    Jan 15, 2009
    Wuerzburg (Germany)
    Club:
    FC Bayern München
    Nat'l Team:
    Germany
    #23 Bazi, Jul 15, 2014
    Last edited: Jul 15, 2014
    The last 10 days or so everything was fine and now it is happening again. :(

    €: Ray ID: 14a7365064f20f7b
     
  24. The Jitty Slitter

    The Jitty Slitter Moderator
    Staff Member

    Bayern München
    Germany
    Jul 23, 2004
    Fascist Hellscape
    Club:
    FC Sankt Pauli
    Nat'l Team:
    Belgium
    grrrrr
     
    Bazi repped this.
  25. The Jitty Slitter

    The Jitty Slitter Moderator
    Staff Member

    Bayern München
    Germany
    Jul 23, 2004
    Fascist Hellscape
    Club:
    FC Sankt Pauli
    Nat'l Team:
    Belgium
    Big bad gateway.com

    Loads of cloud flare probs in last week
     
    Bazi repped this.

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