Mail Order and Customs

[ManUtd R16]

I know this out of topic, but I do need your help -- all of you who have mail ordered from UK.

I ordered 2 jerseys worth $115 from KitBag recently, and guess what, DHL just sent me a bill charging $25 dollars for customs duty. It's 17% + 5 dollars processing fee. This is complete bullsh!t. Has this happened to any of you? This is not the first time I've bought from Europe and they've never taxed me before. Do you know if I can dispute this?

[Fatsnbul]

Now that Kitbag runs the Megastore online, this just happened to me as well. This is strictly DHL's doing. I use to get my stuff regular mail. But now they do not give you that option. I guess with overnight delivery, customs fees come into play. Maybe we should call DHL and complain that no other deliverers are charging. Maybe the will rethink their position, but I doubt it. We should also complain to Kitbag and tell them that we will use other vendors until this is rectified.

[Lancashire Lad]

Didnt think you would pay VAT (17.5%). We pay VAT(sales tax). But I suppose you are buying things here. Surely the megastore sale covers all necessary fees, so that there are no extra charges?

[Motterman]

Originally posted by Fatsnbul
Now that Kitbag runs the Megastore online,.

I was at the online Megastore and I'm not sure it's still run by Kitbag.

www.manutd.com

[nyrmetros]

Originally posted by Motterman
I was at the online Megastore and I'm not sure it's still run by Kitbag.

www.manutd.com

It is still run by kitbag...... nothing has changed....

check out this thread about kitbag complaints
http://www.bigsoccer.com/forum/showthread.php?threadid=77087

[ManUtd R16]

Originally posted by Lancashire Lad
Didnt think you would pay VAT (17.5%). We pay VAT(sales tax). But I suppose you are buying things here. Surely the megastore sale covers all necessary fees, so that there are no extra charges?

No, we don't pay VAT if we're not UK residents. However, the fee I was charged is US customs duty paid to the U.S. government, and the purchaser of the goods is responsible for paying that.

On a side note, I'll be visiting UK this Christmas and I heard that the VAT that I was charged during the stay, I can get a refund after I come back. 17.5%! And I thought California's 8.5% sales tax is high . . .

[Motterman]

Originally posted by NYR Metros
It is still run by kitbag...... nothing has changed....

check out this thread about kitbag complaints
http://www.bigsoccer.com/forum/showthread.php?threadid=77087

Yeah, I was hopeful that it had changed back, but after sending an e-mail to customer service for the Megastore and not hearing back - it's pretty clear who's still in charge. :(

[Lancashire Lad]

Originally posted by ManUtd R16
No, we don't pay VAT if we're not UK residents. However, the fee I was charged is US customs duty paid to the U.S. government, and the purchaser of the goods is responsible for paying that.

On a side note, I'll be visiting UK this Christmas and I heard that the VAT that I was charged during the stay, I can get a refund after I come back. 17.5%! And I thought California's 8.5% sales tax is high . . .

You sure you can get a refund on your VAT during your stay.

We dont pay VAT on everything somethings are zero rated, but number of those items are always being reduced.

All our prices which include VAT are included within the price, so you dont notice it. Seem to remember in florida you have to add tax on, might be wrong about that.

Get your pounds :D Dont like Euros, only for Foreigners :D

[Achtung]

Originally posted by ManUtd R16
On a side note, I'll be visiting UK this Christmas and I heard that the VAT that I was charged during the stay, I can get a refund after I come back. 17.5%! And I thought California's 8.5% sales tax is high . . .

You can get a VAT refund, but there is a minimum charge, I think something like £50, though it might have changed. That meaning £50 on a single purchase. So don't expect to buy a tube of toothpaste and get a refund. ;)

Originally posted by Lancashire Lad
All our prices which include VAT are included within the price, so you dont notice it. Seem to remember in florida you have to add tax on, might be wrong about that.

Yeah, in fact everywhere in the US the posted prices don't include tax. So something that has a tag saying $4.99 is actually 4.99+x% tax. Kind of annoying that its done that way, but we live with it.

[nyrmetros]

Originally posted by Motterman
Yeah, I was hopeful that it had changed back, but after sending an e-mail to customer service for the Megastore and not hearing back - it's pretty clear who's still in charge. :(

Forget about them already. There is a nice store located in the colonies who can get anything you need. :)

[Lancashire Lad]

Originally posted by NYR Metros
Forget about them already. There is a nice store located in the colonies who can get anything you need. :)

What Canada? :D

[nyrmetros]

Originally posted by Lancashire Lad
What Canada? :D

The other colonies silly! :)
New Amsterdam has a shope where you can get any football related item you need. Unfortunately they are considered traitors to the BS cause..... so only a PM will do!