vawn12
17 Oct 2008, 10:46 AM
I have Comcast cable, and until a few days ago, I could listen to the Spanish-speaking commentators on Goltv. A few days ago, Comcast changed their format and I can't get the Spanish feed.Is this the fault of Comcast, Goltv, or is there something I can do? Thanks for any help!
HDSports
17 Oct 2008, 01:53 PM
I have Comcast cable, and until a few days ago, I could listen to the Spanish-speaking commentators on Goltv. A few days ago, Comcast changed their format and I can't get the Spanish feed.Is this the fault of Comcast, Goltv, or is there something I can do? Thanks for any help!
Comcast is the probable culprit...the only time GOLTV ever had audio language problems was after the last big hurricane in South Florida a couple of years back, because they had no power and were transmitting matches in either English or Spanish as they were fed to them from the satellite.
Under which package are you getting GOLTV? Usually, it is available either as part of a Sportspack or as part of a Spanish-language tier.
Check your SAP. The SAP (secondary audio) might be on the "wrong" setting. When I had Comcast, I had GOLTV on the Sportspack and received the English feed, but could change it to Spanish by utilizing the secondary audio feed. Comcast actually had the language feeds backwards for a while and switched it on me one day.
A couple of times while I had Comcast, they messed up GOLTV's audio feed. In my case both times I received only Spanish, but they may have messed it up in the opposite way with your system.
Comcast has been known to not supply all alternate audio feeds, but in my experience it has been that those taking their Spanish package did not get the English SAP and not the other way around. For example, Fox Sports en Espanol has an English language SAP for most of their games, but I could not get it with Comcast....I now get the English audio with FIOS. The same is true in some areas where GOLTV is only available on the Spanish tier, and only the Spanish audio is given. There is the possibility, if you are getting GOLTV off a sports package, that they removed the Spanish SAP channel. That you could only find out by contacting them and inquiring, or by checking with other Comcast GOLTV customers.