Contacting the Club - Mission Impossible?

[kittallmadge]

I have been trying to contact the club to resolve a ticketing problem I won't bother with the details. I found making contact with anyone at West Ham impossible. The customer service line never answers, the ticket office does not reply to e-mails and the people at the regular ticketing telephone service are powerless to do anything but book sales.

Is this a big time professional operation or an organization decades behind the times?

[claret50]

I have been trying to contact the club to resolve a ticketing problem I won't bother with the details. I found making contact with anyone at West Ham impossible. The customer service line never answers, the ticket office does not reply to e-mails and the people at the regular ticketing telephone service are powerless to do anything but book sales.

Is this a big time professional operation or an organization decades behind the times?
Email alisonl@westhamunited.co.uk with your concerns, and you will receive a reply.

[lesliemoss]

hi Claret; I tried to send an email to alison@westhamunited .co.uk after I saw your post, and it's been returned undeliverable! Something's wrong somewhere.

[speedy808]

leslie,

could it be that you forgot the "l" after "alison"?

[claret50]

Speedy's right Lesliemoss, also the email address is all one, no gaps mate, Alison, whoever she is, is brilliant at replying, I think she maybe T Brown's secretary?

[lesliemoss]

You're absolutely right!!!! I'll try again. Thanks much.

[claret50]

You're absolutely right!!!! I'll try again. Thanks much.
Did you hear back from Alison?

[lesliemoss]

I haven't had one word back.

[claret50]

I haven't had one word back.

Try this then Leslie, tbellchambers@westhamunited.co.uk his name is Tony Bellchambers and is head of marketing, he also organizes the stadium tours, top bloke.

[lesliemoss]

Thanks, Claret; I'll try him.

[kittallmadge]

I finally received a confirmation of my ticket order for the Palermo match on the 20th, only six days after the match. The concierge at my hotel told me he had been a season ticket holder last season but did not renew as he could never communicate with the club. In contrast Charlton was responsive & friendly.