Rapids website - beyond pathetic

[Jasonma]

Yes we had a thread on this, but if possible it's gotten worse. When I checked the website Monday morning about 9am MDT it had not been updated with Saturday's score. Now it's been updated, but the next game listing shows the next game as Saturday against the Burn. I guess Colorado really isn't playing in New England tomorrow night then....

After seeing some of the nicely done A-League pages during the Open Cup I'm very dissapointed in the Rapids...

[Jasonma]

Oh and the last game is listed as Wed. July 20th @ Crew. If someone would look at a calendar they would see that July 20th was Saturday...

[smudgeyjoe]

I'll just keep beatin' this drum, and hope someday someone at the Raps will care. Of course, there is nothing about the match at the Rapids' site. I thought I would see whether or not the Revolution would have anything. As I expected, at the Revolution's site, I could find a full account of the match. Musa Shannon. They said on the TV broadcast that the Rapids had added him to the roster. Did we hear anything. The only thing we ever hear about is the barbecue. Way to go Rapids admin.

Go Raps!!!!!

[Daksims]

Their website isn't the only thing that is pathetic. I called them this morning to get an extra ticket for tomorrow's game and was told that I had to purchase 10 to be able to get them over the phone. If I just wanted one, I would have to go in person to the box office. After hanging up with that rep, I thought I would call back just to see if they were consistent and if they were, I would chew them out for their horrible customer service. Well, the second rep said no problem and processed my request.

My point is if you've got an attendance problem, wouldn't it make sense to help the customer once you've got them on the line instead of sending them elsewhere. If I didn't have season tickets already, I would have said forget it and not gone.

Also one of the first rules of good customer service is apologizing for an unmet expectation. I received no apology for not being able to get tickets over the phone, even though I have been getting them over the phone for the entire year. I think I've been to maybe two games this year without bringing someone and I got all the tickets over the phone.

Anyway . . . I apologize for rambling.

[smudgeyjoe]

One day after announcing that the Rapids were going to play the CyberRays in the first cross sex soccer match, they show at the top that the Rapids beat the Revs 3-2, and then immediately to the right fail to show that the Rapids now have 29 pts. and have moved from 4th to 3rd as a result of the win. Whoever is doing the page either doesn't know anything about soccer, or just doesn't care. You be the judge.

Go Raps!!! Beat Dallas!!!

[Jasonma]

So I see that the Schedules page hasn't been updated in a month. It didn't even list last night's game...

[wcgcapone]

Originally posted by smudgeyjoe
One day after announcing that the Rapids were going to play the CyberRays in the first cross sex soccer match, they show at the top that the Rapids beat the Revs 3-2, and then immediately to the right fail to show that the Rapids now have 29 pts. and have moved from 4th to 3rd as a result of the win. Whoever is doing the page either doesn't know anything about soccer, or just doesn't care. You be the judge.

You're prob right on both accts. The new admin is a big evil corporation.

[iluvsoccer]

I wrote an e-mail to the Rapids about a few issues and the response they gave me about the web site is that they are transitioning to a new company (which greenie can attest to.)

What I don't understand is why they don't have somebody updating it in a timely manner in the meantime. They seem to make changes eventually, so why can't they just do it a little quicker.

Also why is the "transition" taking so long?

[Menno-soccer-man]

I gave up on the site a long time ago. Get my news from here and from the opponents sites. Learn more that way and don't have to deal with the nasty mess on the Rapids site.

[Rapids/Arsenal Fan]

I think the deal is that while the Rapids website is undergoing a transition, they are relying more on Rapidfire, the email service that gets sent out to those who have signed up for it. I tend to get a lot of info from this, including a weekly preview, injury report, press releases, etc. Not as good as a fully functioning website, but I think that's how things stand at the moment until the website gets back on track.

[greenie]

Rapidsfire might be considerable substitute if people could actually sign up for it. Note that there's no link to do so on the Rapids site.

As for this "transition" to another company, all I know is that this company assumed full responsibility of the site on July 1st, taking over from the person who managed the site following my departure in late April.

Why the Rapids made the decision to make such a major "transition" during their busiest time of the season is beyond me -- just as is the decision to work with a company that clearly doesn't give a damn on how the site (ergo the team) looks or works.

[smudgeyjoe]

I decided to skate around the Rapids, and sent a letter to AEG, stating that the webpage should be an embarassment to a wealthy, professional business organization. I didn't use any bad words, or exaggerations. I just pointed out the many failures to have accurate info, the existence of information and directions for an event that had taken place weeks earlier, and the fact that I could always get up to date info about the match from the team the Rapids played, but never from the Rapids. Not surprisingly, 2 weeks later, no letter, no e-mail, no phone call, no care!!!!! If that isn't the reality they are trying to portray, they need to get busy to change it. Maybe the worst part is that this attitude may be the very reason the Rapids have gone downhill each year as the season wears on. They start out enthusiastic, but when they realize that the ownership probably doesn't care, the effort begins to fizzle out. I haven't given up on the season yet, and I sure hope the Rapids haven't.

Go Raps!!!!!!

[iluvsoccer]

Originally posted by greenie
taking over from the person who managed the site following my departure in late April.


Why did you have to leave? Didn't you know that we were all relying on you for a good site. :)

[greenie]

Originally posted by iluvsoccer
Why did you have to leave? Didn't you know that we were all relying on you for a good site. :)
I was traded for "future considerations." :p

[Jasonma]

Monday morning, 8:45 am PDT, no update to the Rapids site about Saturday's game.

[LittleMy]

I always go to the MLS site (majorleaguesoccer.com).

They always get game reports up promptly.

[Northcal19]

Originally posted by LittleMy
I always go to the MLS site (majorleaguesoccer.com).

They always get game reports up promptly.

Maybe the Raps could just "cut and paste" from here.

[smudgeyjoe]

When you go to the link for schedule, the last match they have put a score up for is July 7th. If somebody is trying to take Greenie's place, he must have taken an extended vacation!!!!!

Go Raps!!!

[Worm Burner]

Originally posted by smudgeyjoe
When you go to the link for schedule, the last match they have put a score up for is July 7th. If somebody is trying to take Greenie's place, he must have taken an extended vacation!!!!!

Go Raps!!!

You mean that we've played game since July 7th? What have I missed? :)

[TeamUSA]

I keep waiting for the link to the damn Peanut Butter & Jelly!