Grade the Front Office Operations for the Off-Season

[shawn12011]

After conversations with many other fans last night and my own off-season ticketing issues I had to endure I wanted to get a feel for how others here think that the operations side have faired this off-season.

Now once we knew the basball team was coming to DC, there were going to have to be changes made to the seating at RFK for DC United. I have been quoted to that "over 400 seats" had to be moved during this off-season. All of us got letters in the mail teklling us this. However I saw nothing in that letter stating that if we did not contact the front office that they would decide on their own where to move us. Then after getting my seating desires straighten out I had to deal with a lack of communication with regards to my payment already being sent in but not veryone who needed to know being aware of where it was. I thought I was just one of maybe one or two people having a problem.

Last night I found out from others that they also had their seats moved whithout anything more than the letter that came out. One person still has not even gotten his season tickets yet despite having payed them in full. Add to that the poster here who thought they were getting scarves and caps only to find out that "last year's prices" were their renewal gifts.

Now while I understand that it has been tough off-season the number of coordination problems that the operations side have been responsible for is pretty poor IMHO. I want to hear from others here, good and bad. How was your off-season ticket experience? I grade them a "D". Not failing but about as c,lose as you can get without failing.

[CHICO13]

Once Kevin Payne and Steve Zack were done going to bat for the Barra insuring we would be in our same location, I received my order form in the mail. This was early December? I mailed my payment in, called Ryland a few days later to wish him a Merry Christmas and received my complete ticket package, parking passes, vouchers and gifts three weeks before the start of the season.

[Victory]

I am not going to rail on the Front Office to much. They had a new ticketing system, a daily fight against baseball, uncertainty about the seating configurations and a host of other unusual problems. I think they did a pretty good job and expect the customer dervice to improve even more as things go back to normal.

[shawn12011]

Anyone else have tails of woe or satisfaction? Despite my bad off-season experience I want to hear the good as well as the bad. I'm not railing on them. I am grading them the same I we grade the players. I still support them and know they have had it rough but from conversations there seemed to be as many bad stories as good one this off-season. Keep'em coming evreyone.

[gnat]

All of us got letters in the mail teklling us this. However I saw nothing in that letter stating that if we did not contact the front office that they would decide on their own where to move us.
Umm, not to be thick or obnoxious, but what did you expect them to do? If you payed them already and didn't follow-up with them I would have expected them to do their best to get you new seats as similar as possible to your old ones.

Add to that the poster here who thought they were getting scarves and caps only to find out that "last year's prices" were their renewal gifts.
I don't know if I posted that or not, but I was so miffed. But after my Ticket rep informed me that I had the cheaper price I went back and looked and that is exactly what the flyers they had sent said.No it wasn't as promoted as the hat and scarf, but it was there. Furthermore, while I would have liked the hat and scarf, saving a few bucks is nice too :)

Really my only ticketing issue was that I was trying to move half of one of my tickets to the Barra, but I gave that up about the time of the HVC match and switched my normal seat back to a full season. I got my tickets the same time as [most] everyone else (based on posts on BS at the time) and everything was as it should have been.

I saw others complain in pre-pumas threads about not knowing that the A ticket was for last nights game, but that was in the flyer that came with my tickets (and I was actually pleasently surprised about it too).

-dave

[shawn12011]

Quote:
Originally Posted by shawn12011
All of us got letters in the mail teklling us this. However I saw nothing in that letter stating that if we did not contact the front office that they would decide on their own where to move us.


Umm, not to be thick or obnoxious, but what did you expect them to do? If you payed them already and didn't follow-up with them I would have expected them to do their best to get you new seats as similar as possible to your old ones.



-dave

Actually I expected that as someone who sat in 120 as part of LA Norte I would have been moved with them as a group. I was not the only member of 120 who was moved without anyone asking me. :(

[gnat]

Actually I expected that as someone who sat in 120 as part of LA Norte I would have been moved with them as a group. I was not the only member of 120 who was moved without anyone asking me. :(
I would agree that if you were sitting in LN before, then it's pretty bad if they didn't put you back with them in their new home.

-dave

[SABuffalo786]

Where is La Norte, now?

West or East?