Really Rapids?

Discussion in 'Colorado Rapids' started by JasonMa, May 14, 2012.

  1. JasonMa

    JasonMa Member+

    Joined:
    Mar 20, 2000
    Location:
    Arvada, CO
    Club:
    Colorado Rapids
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    United States
    OK, I know I've been a bit of a broken record on Rapids FO screw-ups, and at times I've been overly and possibly unfairly harsh on them.

    This time though, not so much. Today's email to season ticket holders had the spreadsheet of season ticket holders accidentally attached. That spreadsheet includes the names, emails, phone numbers, number of seats, total cost, amount paid, and amount still due for apparently every season ticket holder.

    The Rapids clearly recognized their mistake as 18 minutes later they sent a recall for the original email, then 6 minutes after that sent out the email again, this time without the attachment. However the re-send did not mention the mistake or apologize for it. Bad enough that they mailed the information to everyone, but to recognize the mistake and just hope nobody noticed? Pretty poor customer service.
    fortcollins repped this.


  2. Totoro

    Totoro Member+

    Joined:
    Dec 3, 2009
    Location:
    Colorado
    OTOH, we know a lot more about the # of season tickets and Rapids ticket revenue than we did before.

    And Jason, if you want to borrow some money, we could all take up a collection. ;)
    jayd8888 repped this.
  3. JasonMa

    JasonMa Member+

    Joined:
    Mar 20, 2000
    Location:
    Arvada, CO
    Club:
    Colorado Rapids
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    United States
    LOL, no, if the Rapids started charging interest I'd pay off my debt pretty quickly. ;)

    Seriously though, there may be people uncomfortable with the fact that they've just been shown to have a debt to the Rapids.
  4. crazyjon85

    crazyjon85 Member

    Joined:
    Jan 12, 2011
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    Colorado Rapids
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    im sure i was on there... yay payment plans!!!


  5. 22SteveD

    22SteveD Moderator Staff Member

    Joined:
    Jun 1, 2011
    Location:
    Denver
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    Colorado Rapids
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    United States
    Completely unreal. They are spending money on the team, how about front office. This has been ridiculous for a very long time.
  6. 22SteveD

    22SteveD Moderator Staff Member

    Joined:
    Jun 1, 2011
    Location:
    Denver
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    Colorado Rapids
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    Wow had to look, our attendance numbers are fantastic given just how few STH's there actually are.

    Changes a bit my perspective on rapids not spending money on team. Guess we are lucky we still have a team here.

    ok, not as bad as I initial thought. Forgot people buy more then single seat, my bad.
  7. Totoro

    Totoro Member+

    Joined:
    Dec 3, 2009
    Location:
    Colorado
    If you add up the total amount and divide by the total tickets, you get about $20.28/ticket. Total revenue from the full ticket holders is a little over $1.2 million.
  8. Hunt998

    Hunt998 Member

    Joined:
    Feb 17, 2012
    Club:
    Colorado Rapids
    I am more uncomfortable that they are this loose with my personal info than I am about you guys knowing I owe the rapids money for my season tickets. You would be silly to not take them up on interest free financing.
    edwardgr, Quinn 33 and jayd8888 repped this.
  9. gschroeder

    gschroeder Member

    Joined:
    Jun 18, 2001
    Location:
    Thornton, Colorado
    I agree. My email, phone number and full name. Why not just post my SSN and CC#? That is about the only thing missing.
    Quinn 33 repped this.
  10. BYLRPhil

    BYLRPhil Member

    Joined:
    Jul 1, 2009
    Location:
    Colorado
    Club:
    Colorado Rapids
    Country:
    United States
    I suppose sometimes being only a half season ticket holder has its advantages :).
  11. JasonMa

    JasonMa Member+

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    Mar 20, 2000
    Location:
    Arvada, CO
    Club:
    Colorado Rapids
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    There are about 100 non-full season ticket holders on the list... ;)
  12. BYLRPhil

    BYLRPhil Member

    Joined:
    Jul 1, 2009
    Location:
    Colorado
    Club:
    Colorado Rapids
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    United States
    Well shoot, where do I see this list?! I want to see if I need to be outraged or not.
  13. commercecity

    commercecity Member

    Joined:
    Oct 8, 2007
    Location:
    Commerce City, CO
    One club!, it's all good, we're tight like that. Blows the suspense for the jersey next year though, doesn't it?
    teddy_montoya and Hunt998 repped this.
  14. Centennial

    Centennial Member

    Joined:
    Apr 4, 2003
    Location:
    Centennial
    Ok,

    so now for the obvious question. How many full season tickets are there?
  15. jayd8888

    jayd8888 Member+

    Joined:
    Aug 22, 2006
    Location:
    Denver CO
    I just had to look up the email and file. If it wasn't for Jason I would have never looked at it and noticed it. There's some valuable information there. I think the sender might have been having a good day before they sent it and then it turned worse.
    edwardgr repped this.
  16. JasonMa

    JasonMa Member+

    Joined:
    Mar 20, 2000
    Location:
    Arvada, CO
    Club:
    Colorado Rapids
    Country:
    United States
    About 3500, from about 1450 different individuals.
  17. RapidStorm

    RapidStorm Member+

    Joined:
    Jan 30, 2005
    Location:
    Denver, CO
    How many players' salaries are they covering? :oops:

    I've gotta say, making a mistake and not apologizing for it is sadly par for the course in RFOland. I'm just shocked they didn't also send out the list that had a column with everyone's credit card numbers.
  18. Soaker888

    Soaker888 Member

    Joined:
    Feb 21, 2012
    Location:
    Denver
    Club:
    Colorado Rapids
    Ditto. Had a look and was embarrassed to realize I was one of the few dolts to shell out for season tix in-full back in the late fall. Doh! This doesn't bother *me* that much, but I can see how some might be bent. I'm wondering how the original sender in the FO is gonna make it through performance review...
  19. Hunt998

    Hunt998 Member

    Joined:
    Feb 17, 2012
    Club:
    Colorado Rapids
    This is slightly off topic, but have the Rapids ever run a referral program where if you bring in a certain number of new season ticket holders your tickets are discounted or comped? It seems like a no brainer way to get the STH count up.

    It would also be interesting to know what percentage of STH's are members of supporters groups. I bet it's a pretty large number.
  20. Soaker888

    Soaker888 Member

    Joined:
    Feb 21, 2012
    Location:
    Denver
    Club:
    Colorado Rapids
    Couldn't find my name so I performed the sort action and aphebatized the names. Whole document is open for editing.
  21. Quinn 33

    Quinn 33 Member+

    Joined:
    Apr 25, 2003
    Location:
    Denver, CO
    Club:
    Colorado Rapids
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    United States
    By taking the number of seats and dividing them by the number of events, that should tell you how many actual people there are. There are 13 home games left this season in League play. Thus anyone that has signed up for a full season package as of the date of that spreadsheet will have tickets for 13 events. So with this in mind, the magic numbers are...

    Full Season Packages - 3,518 (rounded from 3517.536765)

    Other - 43

    Total - 3,561


    *Edit - "Full Season Packages" in this case actually means the number individual people who have a ticket for every home game. So its a butts-in-seats number.
    MLSFan123, COMtnGuy and Hunt998 repped this.
  22. Totoro

    Totoro Member+

    Joined:
    Dec 3, 2009
    Location:
    Colorado
    Well, the full season ticket holders' invoices come to just over $1.2 million...so, we bought 6 Caleb Folans or so.
  23. tonhtubra

    tonhtubra Member+

    Joined:
    Jun 8, 2004
    Location:
    Fort Collins, CO
    Club:
    Colorado Rapids
    Country:
    United States
    I don't know how accurate that spreadsheet is. The info for me would have been for last season when I became a season ticket holder at the end of the season. So even though it is dated yesterday it isn't accurate.

    Applause to the person that has 1478 tickets though. That is 86.9 tickets per game!
  24. JasonMa

    JasonMa Member+

    Joined:
    Mar 20, 2000
    Location:
    Arvada, CO
    Club:
    Colorado Rapids
    Country:
    United States
    This email was just sent out:

  25. BeTheRed

    BeTheRed Member

    Joined:
    May 16, 2006
    And who got fired for revealing all the season ticket holders information? Oh wait, I forgot, the Rapids believe in honoring contracts....

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