Alert: Loyalty codes

Discussion in 'Philadelphia Union' started by UnionBulldog, Jul 7, 2013.

  1. ericlfd

    ericlfd Member+

    Nov 28, 2011
    Philadelphia
    Club:
    Philadelphia Union
    mine showed this- each game listed by ticket, and 2013 season. since its not 2013, i didnt do that. also, when i clicked on more than one game and tried to add my whole account amount, it said i didnt have the balance. as you can see, i have 90 pages in there
     
  2. mattylip

    mattylip Member+

    Philadelphia Union
    Jul 22, 2011
    Cherry Hill (127, D)
    Club:
    Philadelphia Union
    Nat'l Team:
    United States
    Strange. I put $100 on the card and it shows that I have $100 available for each game. I'm going to just go with it and see what it looks like next week after the game. If there's an issue, I'll reach out to the team.
     
  3. ericlfd

    ericlfd Member+

    Nov 28, 2011
    Philadelphia
    Club:
    Philadelphia Union
    so yours doesnt have each game listed individually? weird. also, make sure its not in the 2013 season one. i dont know if that would work.
     
  4. mattylip

    mattylip Member+

    Philadelphia Union
    Jul 22, 2011
    Cherry Hill (127, D)
    Club:
    Philadelphia Union
    Nat'l Team:
    United States
    #79 mattylip, Mar 10, 2014
    Last edited: Mar 10, 2014
    Mine looks like this:

    My Tickets

    Patron Account Number: REDACTED
    Patron Account Balance: $100.00
    CLICK HERE to add value to your patron account.



    Filter tickets by:

    ActiveAllWith Stored ValueWithout Stored ValueDateGameSeating

    SelectGameSectionRowSeatTotal BalanceAvailable
    Account ValueUnion Dollars Assigned
    To Specific SeatProfile
    UNION VS NEW ENGLAND REVOLUTIO127E8$100.00$100.00$0.00View Details
    UNION VS NEW ENGLAND REVOLUTIO127E7$100.00$100.00$0.00View Details
    UNION VS MONTREAL IMPACT127E8$100.00$100.00$0.00View Details
    UNION VS MONTREAL IMPACT127E7$100.00$100.00$0.00View Details
    UNION VS REAL SALT LAKE127E7$100.00$100.00$0.00View Details
    UNION VS REAL SALT LAKE127E8$100.00$100.00$0.00View Details
    UNION VS HOUSTON DYNAMO127E7$100.00$100.00$0.00View Details
    UNION VS HOUSTON DYNAMO127E8$100.00$100.00$0.00View Details
    UNION VS DC UNITED127E7$100.00$100.00$0.00View Details
    UNION VS DC UNITED127E8$100.00$100.00$0.00View Details
    1 to 10 of 34 Next Page Last Page
     
  5. ericlfd

    ericlfd Member+

    Nov 28, 2011
    Philadelphia
    Club:
    Philadelphia Union
    crazy, ill just keep messing with mine i guess.
     
  6. Dills

    Dills Moderator
    Staff Member

    Philadelphia Union
    United States
    Jun 6, 2006
    Southampton|PA
    Club:
    Philadelphia Union
    Nat'l Team:
    United States
    That's a really weird account number.
     
  7. ericlfd

    ericlfd Member+

    Nov 28, 2011
    Philadelphia
    Club:
    Philadelphia Union
    its roman numerals
     
  8. Dills

    Dills Moderator
    Staff Member

    Philadelphia Union
    United States
    Jun 6, 2006
    Southampton|PA
    Club:
    Philadelphia Union
    Nat'l Team:
    United States
    ICYMI IPYFI PPL CIX
     
    ericlfd repped this.
  9. mattylip

    mattylip Member+

    Philadelphia Union
    Jul 22, 2011
    Cherry Hill (127, D)
    Club:
    Philadelphia Union
    Nat'l Team:
    United States
    Yeah, didn't want everyone logging in and adding money to my account all at once.
     
  10. Zman Gunner

    Zman Gunner BigSoccer Supporter

    Feb 7, 2003
    Middletown, DE
    Club:
    Philadelphia Union
    Nat'l Team:
    United States
    Tonight's code is 14AMOBI.
     
  11. nicksixers

    nicksixers Member

    Jul 24, 2011
    Club:
    Philadelphia Union
    If I didn't use Union Bucks last year and want to do so this year, is there a special log-in code or username/password I need?

    I tried going to the site and logging in with the same username and password I use to access my season ticket account with no success.
     
  12. slitz

    slitz Member+

    Feb 19, 2005
    Red City, 140
    Club:
    Philadelphia Union
    Nat'l Team:
    United States
    so is the website a total piece of shit or it is just me?
     
    Handsome Pete repped this.
  13. ericlfd

    ericlfd Member+

    Nov 28, 2011
    Philadelphia
    Club:
    Philadelphia Union
    It's bad. However, I did get some sort of mobile page to enter a loyalty code weds night. It actually looked good.
     
  14. slitz

    slitz Member+

    Feb 19, 2005
    Red City, 140
    Club:
    Philadelphia Union
    Nat'l Team:
    United States
    before you could at least look at previous activity, look at individual seats, etc. now its just garbage
     
  15. ericlfd

    ericlfd Member+

    Nov 28, 2011
    Philadelphia
    Club:
    Philadelphia Union
    my issue today was that all the leftover balance from last games tickets (yes i have to transfer them game to game, and yes i called and they said thats what i have to do now, and yes i use the card) went into the patron account. so, about 4 out of our 6 tickets loaded some value. there was 91$ in the account, but no way to see who had what left. AWESOME
     
  16. slitz

    slitz Member+

    Feb 19, 2005
    Red City, 140
    Club:
    Philadelphia Union
    Nat'l Team:
    United States
    only thing I use it for is the open practice. last week when I scanned my tix it said "wrong game". want to be sure I get my points.
     
  17. Handsome Pete

    Handsome Pete Member+

    May 16, 2011
    Minneapolis
    Club:
    Philadelphia Union
    Nat'l Team:
    United States
    I kept searching for the auto-refill which was available last year. I gave up and reached out to the Union. They removed that function. Which reminds me, I should see if I have a balance for tomorrow.

    Oh yes. I forgot about that. I wonder what they did about that. Does anyone have an email of someone who handles that sort of issue?
     
  18. jaykoz3

    jaykoz3 Member+

    Dec 25, 2010
    Conshohocken, PA
    Club:
    Philadelphia Union
    Nat'l Team:
    United States
    Yeah my tickets said "Already Scanned" when I entered last weekend. Total CF!
     
  19. Handsome Pete

    Handsome Pete Member+

    May 16, 2011
    Minneapolis
    Club:
    Philadelphia Union
    Nat'l Team:
    United States
    I mean, if the product on the field sucks, can we at least get the other things working correctly?
     
    BuddhaWake repped this.
  20. EmeraldDawn

    EmeraldDawn Member+

    May 11, 2008
    Brick, NJ
    Club:
    Philadelphia Union
    Nat'l Team:
    United States
    Email your ticket rep. I have a multitude of issues pending:

    1. No points from Montreal game attendance/rain but credit for buying stuff.
    2. Not being able to enter TV code for NYRB game on iPad.
    3. "Ticket Already Scanned" issue from RSL game.

    I'm being told that it's mostly because of the new loyalty point system but it will be fixed. If you notice the URL the loyalty point portal directs you to is different than last year. I think they changed the company that does it for them.
     
  21. Handsome Pete

    Handsome Pete Member+

    May 16, 2011
    Minneapolis
    Club:
    Philadelphia Union
    Nat'l Team:
    United States
    How does one figure out who their ticket rep is?
     
  22. frobisherthepenguin1

    Jun 6, 2008
    South Jersey
    Club:
    Newcastle United FC
    Nat'l Team:
    England
    The credit for attending RSL appears on the following page, and no credit for the beers I bought yet
     
  23. slitz

    slitz Member+

    Feb 19, 2005
    Red City, 140
    Club:
    Philadelphia Union
    Nat'l Team:
    United States
    Where did you go to see your credits? I only see one of my tickets and it doesnt allow me to click. Tried on several computers and none worked.

    Emailed my rep at 430 yesterday. Surprisingly he emailed me back before the end of the work day but he just kicked it along to fan services
     
  24. frobisherthepenguin1

    Jun 6, 2008
    South Jersey
    Club:
    Newcastle United FC
    Nat'l Team:
    England
    You need to click on the Earn button. Its quite the clusterfck
     
  25. mattylip

    mattylip Member+

    Philadelphia Union
    Jul 22, 2011
    Cherry Hill (127, D)
    Club:
    Philadelphia Union
    Nat'l Team:
    United States
    I didn't qualify for the loyalty points for the NYRB game because I was AT THE GAME! I'm so disloyal.
     
    drewuke and Handsome Pete repped this.

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