MLS Direct Kick and MLS Live 2012 and 13

Gotcha. But MLSLive does have address info and allows you to change log in settings without entering the password (other than at initial login). No such thing exists for a store receipt.

I think what you're looking for is a system like Amazon. It remembers who you are and gives you recommendations and such from past browsing and purchases, but in order to buy things or change account settings you need to login with your password.

They are just different systems. Neither of them is wrong. MLSLive is working how they designed it to.

 

Actually this is a good point that I had forgotten about. This is exactly why they're doing it. PCI compliance pretty much demands it. If you're going to display any sensitive info then you have to force a log-in every time.

Though on my system it doesn't even remember my login name. And they could have it setup where you have to provide your password once you log in if you want to access the sensitive data but that might be more bothersome than the current system.

 

Now that is a bug.

(It works for me on Win7 with firefox, chrome, and IE.)

 

Are we complaining about security over convenience when using MLSLive on an unsecured browser?

 

Almost all sites with user accounts allow you to change log in info and have address info, and these same sites allow you to use the "remember me" feature to remember your passwords.

This is not PCI compliance. Lots of websites store the last 4 digits of your credit card and allow you to save your log in. Sprint.com does this and they are a huge company that would not be allowed to get around PCI laws.


I am a web developer and have been for 7 years so I do know a little about what I am talking about. I contacted Neulions support team and they did tell me this is working this way by design but mentioned nothing about it being a PCI issue. They said they would pass my suggestion on. So, you know that means nothing will change.

 

Well if we're going to lay out credentials I'm a QA Director for a company that processes on-line payments and we have the exact same Remember Me setup as MDL does, and that's due to security issues around PCI and NACHA (the e-check/ACH version of PCI). No it may not be an absolute requirement under PCI but its one of the easier ways to achieve compliance. Sprint is big enough that they probably can put the resources in to do other things behind the scenes achieve compliance while still allowing your username and password to be remembered.

 

Also I have never seen a website label the box "remember me" and only save your username. That isn't really remembering you. They should either completely remove the checkbox as remembering your username isn't that useful for the user or they should rename the checkbox to say "remember your username" that way there is no confusion. As a very high percentage of users are going to assume that "remember me" means it will remember your username and password because that is how 99% of websites that have a "remember me" feature behave.

 

Well you figured out how to create a post on bigsoccer and that is much better then most of the clients I build websites for ...
I dealt with a lady today that couldn't tell me if she used Outlook or a browser (webmail) for her email. It blows my mind that someone doesn't know whether they are using a browser or a program.

 

Name one website that allows you to be automatically logged in and also allows you to change your password without manually entering your password. Not even BigSoccer allows that, and they don't even have address info.

 

Question since I don't have an iDevice or Panasonic TV. In any of those apps, can you change your account email address, password, or billing info? If so, do you have to enter a password to access that feature. I know on the Roku that I only had to enter my username and password once during setup, but I also don't have access to change my account username/password or to any billing info through Roku. I'm just wondering if the iDevice and Panasonic TV apps are the same way.

 

You really aren't listening to what I am saying. I don't care if I have to enter my password to get into the "my account" settings and be able to change my info. That is fine with me. What I don't like is having to log in every time just to get to the video content. Also I don't like a box that says "remember me" when all it does is pre-populate my username. That is not the standard functionality of a "remember me" feature.

I would be fine if they implemented a system that allowed you to automatically log in to get to the video content and then if you clicked on the "my account" button it then required you to re-enter your password. That would be fantastic. But it in the current state I have to enter my password ever single time I go to MLS Live. That is just annoying to the users. It is also annoying to have what appears to be a remember me feature but then you find out all it does is pre-populate your username.

I have used other websites that don't allow you to auto log in or don't allow you to save your user/pass, but I have never seen another website that has a "remember me" checkbox that only pre-populates your username. I know there are others out there that behave this way, but it is not standard at all. In my opinion there is no point in offering the remember me option when all it does is enter your username. That really isn't that helpful.

 

That would be the ideal solution for something like MDL. For the site I work on you'd have to enter your password to get to just about any screen (since they almost all have confidential data of some sort on them) so here's no point in not asking for the password on login every time.

 

Is it really that big of a deal to type your password in? It takes me less than 5 precious seconds out of my day to do that.

 

Like I said, what you are looking for is a system like amazon.com. What they have right now is a system like southwest.com. (These two example fit perfectly within your constraints that I have boldened.) That's just the way they designed it. It's not broken. Sure it would be nice if they had their system like amazon, but I think that is low on the pecking order of improvements.

Then this still wouldn't address reported issues of being kicked off of one feed (Roku, for example) when logged in on a computer. If one is never logged out on the computer side, it could kill functionality on any other devices.

 

Just think, if you amassed enough of those 5 second increments, you could write an extra post on BigSoccer.

More time has probably been wasted on this topic here than the sum of all MLS Live users' total time to log in over the season.

 

The reason it is a big deal is because I have a plugin to Windows Media Center that allows me to pull up websites inside Media Center (on a computer that is connected to my TV) and watch videos. I can use my remote to do this as long as I don't have to type any text. So yes it is a big deal. Now I have type in my password every time it makes it so I can't just use my remote and I have to use a keyboard every time.

My issue has nothing to do with time. It is all about usability.

This is why I would like to be able to save my password.

 

Again if you would read my posts you would see that I said it is working the way it is supposed to. I posted about contacting the Neulion support team and they told me that is the case.

Please read!

My last several posts have not mentioned anything about being broken. They are all about usability.

 

This is the last year I am buying the DK, no more I am using my Roku and MLSlive and the picture is in HD for most of their games and I can watch it anywhere with wifi stream. The games I miss i usually watch it a few days later.

 

I used to be a UI software designer. I agree it is a pain to enter the password everytime you want to watch live games. But you don't have to do it for all the other features people might use, so maybe you are required to enter the password 4-5 times in a weekend at most? ANyhow, I assume the reason they designed it this way is to ensure that a user can only watch live on one device at a time, and by making it a little harder to enter the password, it's also harder for a user to share his account with someone else.

So I can understand the tradeoff between usability and a business decision.

 

I am not really sure what you are saying here. There is no limit to how many times you have to enter your password. You have to enter it EVERY time you visit MLS Live.

If you are logged in on one device and then log in on a second it logs you out of the first. This has nothing to do with allowing you to save your password using a cookie. Also this would not affect whether you can share your account or not. These are two seperate programming situations and are not connected to each other.

Sorry the discussion about saving password has gone on so long. I had no intent of this. I was simply just asking if everybody else was having the same experience I was. Then it just kind of ran off from there.

 

Well then, maybe that's your issue. Because on my iphone, ipad, and Panasonic, I only have to login to watch a live game. I do not have to login to see play-by-play, highlights, archived games (panasonic only), stats etc. On the computer, tho, I have to login and enter password to see anything. But I mostly watch on the other platforms, not on the computer.

Re: entering password every time, I use a few websites that do not store the password for ease of use. These are usually more secure websites, such as my health clinic and school records. So I don't think MLS Live is completely out of line, but yes, for the type of business they are in, not storing the password is annoying.

 

I am only using a computer. I don't use any other devices and I have to log in to see anything and I have to do this every visit.

 

I HAVE read all of your posts. I know you contacted Neulion and they told you nothing's wrong. But you keep going on and on about how MLS Live has screwed up with "Remember Me". They didn't, and you won't leave it at that.